Director of Resort Operations

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!

What will I be doing?
The Director of Resort Operations is responsible for ensuring the seamless operation of the Rooms
Division, Spa, Retail and Safety and Security, and integrating the operations of other guest-facing
departments with the resort’s service philosophies.
This leadership role requires exceptional attention to detail, strong communication skills, and a
passion for delivering the La Quinta Resort & Club service philosophy to our guests.

Key Responsibilities:
Operational Excellence

• Oversee the daily operations of the Front Office, Housekeeping, Guest Services teams, Spa, Retail and

Safety and Security ensuring brand standards are met and exceeded.

• Assist in creating and implementing strategies to enhance guest satisfaction, streamline

operations, and optimize revenue.

• Monitor and manage each department’s performance metrics, including occupancy, guest

satisfaction, and employee productivity.

• Conduct regular property inspections to ensure all rooms and public areas meet brand standards.

Support the Managing Director in resort projects and initiatives as necessary to maintain a first-class
luxury resort.

Leadership and Team Development

• Lead, mentor, and develop a diverse team of managers and team members, fostering a positive and

inclusive work environment.

• Assist with recruiting, onboarding, and training team members to uphold La Quinta Resort & Club

brand standards and service excellence.

• Ensure effective communication and collaboration across departments to achieve organizational

goals.

• Participate and contribute as an Executive Committee member in the overall guidance and

direction of resort objectives.

• Act as a role model for team members by embodying the La Quinta Resort & Club brand’s culture

and values.

Financial Management

• Assist in managing departmental budgets, forecasting expenses, and achieving financial targets.
• Analyze financial reports and operational data to identify areas for improvement and cost-saving

opportunities.

• Support revenue management initiatives, such as upselling programs and inventory control.

Guest Experience

• Champion the La Quinta Resort & Club brand’s philosophy to provide personalized and

memorable guest experiences.

• Handle guest feedback, complaints, and special requests with professionalism, efficiency and a

guest-centric approach.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• The individual must possess the following knowledge, skills and abilities and be able to explain

and demonstrate that he or she can perform the essential functions of the job, with or without
reasonable accommodation.

• Bachelor’s degree in Hospitality Management, Business or a related field preferred.
• Minimum of 10 years of progressive experience in rooms management within a luxury or lifestyle

hotel environment.

• Experience with Hilton systems, including OnQ is highly desirable.