What are the responsibilities and job description for the Retail Supervisor - Gift Shops (FT) position at La Quinta Resort & Club?
About Us:
We are looking for a highly motivated, customer focused leader to join our team as Retail Supervisor. The successful candidate for this role will have a proven track record working in Retail and developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail store. They will work closely with customers, providing them with recommendations on products as well as unpacking and merchandising products in the store, maintaining accurate inventory records, and performing routine cleaning procedures before and after business hours. They will maintain an energetic presence on the sales floor and assist in evolving in-store functions and flow.
If you have experience working in Retail, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!
Additional Job Description
Compensation Range: The compensation for this position is $20.00/Hr. - $22.00/Hr. based on qualifications and experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!
Overview:
Job Description
We are looking for a highly motivated, customer focused leader to join our team as Retail Supervisor. The successful candidate for this role will have a proven track record working in Retail and developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail store. They will work closely with customers, providing them with recommendations on products as well as unpacking and merchandising products in the store, maintaining accurate inventory records, and performing routine cleaning procedures before and after business hours. They will maintain an energetic presence on the sales floor and assist in evolving in-store functions and flow.
If you have experience working in Retail, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!
Your Role
- You will oversee the Retail store operations to lead the team in enhancing the guest experience
- You will receive and place merchandise orders
- You will be involved in the financial performance of the store with responsibilities to include maintaining labor costs, manage spending, and review monthly Profit & Loss reports.
- You will develop and mentor a team
- You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
- You will monitor business forecasts and prepare accordingly
- You will greet and engage with guests, setting the example for customer service best practices.
- You will have knowledge of and upsell customers through product recommendations.
- You will ensure policies are followed in all point-of-sale operations.
- Provide exceptional customer service by being engaging and taking sincere interest
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- You will work closely with the team to ensure the retail store is kept clean and organized
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Additional Job Description
- Someone who is available to work a flexible schedule to include nights, weekends and holidays
- Someone with a High school diploma or equivalent
- Someone with previous experience working in a retail environment
- Someone with a strong desire to make an impact on other people
- Someone with an outgoing and engaging personality
- Someone with strong Computer skills
- Someone with excellent verbal and written communication skills
- Someone with the ability to work in a fast-paced setting
Salary : $20 - $22
