What are the responsibilities and job description for the Night Auditor position at La Quinta Stillwater?
Job Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves performing front desk duties, managing guest relations, and conducting financial audits of daily transactions. The ideal candidate will possess strong customer service skills and a keen attention to detail, ensuring that all guest needs are met while maintaining accurate financial records.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Check guests in and out of the hotel, providing exceptional customer service throughout their stay.
- Address guest inquiries and resolve any issues that may arise during the night.
- Maintain a clean and organized front desk area to enhance guest experience.
- Process payments and manage cash handling procedures according to hotel policies.
- Prepare reports for management regarding occupancy rates, revenue, and other key performance indicators.
- Communicate effectively with other departments to ensure seamless service delivery.
- Utilize phone systems to manage incoming calls and assist guests with their requests.
Skills
- Bilingual abilities are a plus for enhancing communication with diverse guests.
- Strong guest relations skills to foster a welcoming environment for all visitors.
- Exceptional customer service skills to address guest needs promptly and effectively.
- Experience in hospitality or hotel management is preferred for understanding industry standards.
- Proficiency in guest services practices to ensure high levels of satisfaction.
- Familiarity with phone systems for efficient communication within the hotel.
- Knowledge of resort operations can be beneficial in providing comprehensive service.
This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding hospitality experiences. If you have a commitment to excellence and enjoy working during night shifts, we encourage you to apply.
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Overnight shift
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $13