Patient Services Representative (Bilingual)

Description

Supervisory Report: Office Coordinator

Wage Classification: Non-Exempt

Job Summary

Perform secretarial/reception duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.

Essential Responsibilities

The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this classification. Listed are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Sets up EMR of new patient information including personal contact information, insurance type, prior medical records and miscellaneous information in an organized fashion.
• Operates general office machines to include computers, copy machines, calculators and fax equipment.
• Answers telephone, screen calls, respond to routine questions and take messages in accordance with physician's instructions; serve as receptionist for health center; greetspatients in a professional, friendly manner, makes appointments or proper referrals according to instructions and procedures; prepare documents and materials for referrals,labs, or x-ray facilities as requested.
• Participates as integral member of patient centered team with a nurse and physician, communicating with patients to schedule appointments and as a conduit for physicians and nurses with patients.
• Makes appropriate entries into the patients electronic medical records. Completes updates in a timely manner.
• Ensures contact, emergency and insurance information is updated at every visit.
• Determines appropriate sliding fee scale classifications for patients and collects appropriate payments and co-payments from patients. Determines insurance copays and collects appropriate funds.
• Reconciles daily collections with Office Manager.
• Opens and closes waiting room area (locking doors, closing blinds, turning off lights).
  
  

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• High school diploma or GED required.
• Two years of related medical clerical experience preferred. A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
• Computer proficiency with outlook, word, excel required. Prior experience with EMR preferred.
  
  

Language Skills

Bilingual (English/Spanish) preferred

Performance Requirements

Knowledge

• Knowledge of medical center practices.
• Understanding of standard use and care of office equipment and supplies.
• Knowledge of EMR system, medical record documentation requirements and state/federal laws related to the release of health care information.
  
  

Skills

• Skill in solving practical problems.
• Excellent interpersonal skills.
• Excellent phone etiquette.
  
  

Abilities

• Ability to accept, interpret and implement orders from the qualified professionals on his/her team.
• Ability to communicate effectively and develop rapport with patients and families to facilitate implementation of a care plan.
• Ability to remain calm when emergencies occur.
• Ability to manage time, be punctual
  
  

Equipment Operated

Wide range of standard office equipment. Computer use and proficiency required.

Work Environment

Reception area in large health center waiting room, medical exam/treatment rooms and medical offices in Health Center. Controlled lighting, air quality, and temperature settings. Environmental hazards may be unpredictable including exposure to communicable diseases and biohazards.

Mental/Physical Requirements

Involves standing, walking, kneeling, bending, grasping, manipulating and squatting and lifting (up to 50 pounds). Walking or standing may be more than two (2) hours per day. Must be able to work in a standard medical office setting including use of a computer, and standard office equipment. Must have ability to read computer screens, printed materials and hearing and speech to communicate in person as well as over the phone. Must be able to attend meetings at various sites when required. Stress can be triggered by workload.

GENERAL INFORMATION

• La Red Health Center, Inc. is a private not for profit corporation serving Sussex County, Delaware.
• The administrative office is located at 21444 Carmean Way in Georgetown, Delaware.
• The associate should recognize that La Red Health Center is committed to ensuring that we follow basic fundamental principles of ethical business conduct and adhere to all applicable laws and regulations to protect La Red Health Center's good name and reputation.
• In that all associates contribute to the overall growth and development of La Red Health Center, Inc., it is occasionally necessary for associates to perform tasks that are not specifically indicated in their position descriptions.