What are the responsibilities and job description for the Patient Services Representative position at La Red Health Center Inc?
Job Description
Job Description
Description : Job Summary :
Perform secretarial / reception duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.
Essential Responsibilities :
The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this classification. Listed are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Sets up EMR of new patient information including personal contact information, insurance type, prior medical records and miscellaneous information in an organized fashion.
- Operates general office machines to include computers, copy machines, calculators and fax equipment.
- Answers telephone, screen calls, respond to routine questions and take messages in accordance with physician's instructions; serve as receptionist for health center; greetspatients in a professional, friendly manner, makes appointments or proper referrals according to instructions and procedures; prepare documents and materials for referrals,labs, or x-ray facilities as requested.
- Participates as integral member of patient centered team with a nurse and physician, communicating with patients to schedule appointments and as a conduit for physicians and nurses with patients.
- Makes appropriate entries into the patients electronic medical records. Completes updates in a timely manner.
- Ensures contact, emergency and insurance information is updated at every visit.
- Determines appropriate sliding fee scale classifications for patients and collects appropriate payments and co-payments from patients. Determines insurance copays and collects appropriate funds.
- Reconciles daily collections with Office Manager.
- Opens and closes waiting room area (locking doors, closing blinds, turning off lights).
Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience :
Language Skills :
Bilingual (English / Spanish) preferred
Performance Requirements :
Knowledge :
Skills :
Abilities :
Equipment Operated :
Wide range of standard office equipment. Computer use and proficiency required.
Work Environment :
Reception area in large health center waiting room, medical exam / treatment rooms and medical offices in Health Center. Controlled lighting, air quality, and temperature settings. Environmental hazards may be unpredictable including exposure to communicable diseases and biohazards.
Mental / Physical Requirements :
Involves standing, walking, kneeling, bending, grasping, manipulating and squatting and lifting (up to 50 pounds). Walking or standing may be more than two (2) hours per day. Must be able to work in a standard medical office setting including use of a computer, and standard office equipment. Must have ability to read computer screens, printed materials and hearing and speech to communicate in person as well as over the phone. Must be able to attend meetings at various sites when required. Stress can be triggered by workload.
GENERAL INFORMATION :