What are the responsibilities and job description for the Solar Project Manager / Customer Service Representative position at LA Solar Group Inc?
Join Our Growing Team at LA Solar Group!
In the midst of the solar industry’s challenges, LA Solar Group, a recognized Inc. 5000 Fastest-Growing Solar Company for 8 consecutive years, stands tall. We continue to lead with innovative solutions and a strong customer reputation.
Job Summary
LA Solar Group is seeking a motivated and detail-oriented Solar Project Manager / Customer Service Representative to join our team. This hybrid role bridges the gap between our field operations and our customers—ensuring solar and battery storage projects run smoothly, on schedule, and with exceptional customer satisfaction from start to finish.
Job Duties / Responsibilities- Manage solar and battery storage projects from contract signing through installation and final inspection
- Serve as the main point of contact for customers, keeping them informed throughout each phase of the project
- Coordinate internal teams (sales, design, installation crews, electricians) to meet project deadlines and quality standards
- Schedule and oversee site surveys, permitting, utility interconnection, inspections, and system activations
- Maintain accurate project timelines, notes, and updates using CRM/project management software
- Answer customer inquiries via phone, email with professionalism and responsiveness
- Proactively address customer concerns or issues and provide timely resolutions
- Conduct post-installation follow-ups including monitoring setup, final documentation, and warranty/service support
- Assist with continuous process improvement to enhance customer experience and streamline workflows
- Stay informed on current solar technologies, battery systems, and incentive programs to assist and educate customers
- Manage solar and battery storage projects from contract signing through final inspection using our in-house CRM tool
- Communicate with customers directly through the CRM platform—keeping them updated on project status, answering questions, and sharing key documents
- Ensure all project milestones, notes, and files are accurately documented in the CRM for team collaboration and transparency
- Guide customers through the project timeline by using automated updates and personalized communication via the CRM
- 2 years experience in solar, construction project management, or customer service roles
- Exceptional communication skills and a strong customer service mindset
- Organized and capable of managing multiple projects and priorities simultaneously
- Familiarity with permitting, utility interconnection, and inspection coordination
- Proficiency with spreadsheets, and project-tracking tools
- Experience with CRM systems a plus—we use our own in-house platform to manage projects and communicate with customers in real-time
- Ability to interpret solar plans, proposals, and technical documents is a plus
- Must be legally authorized to work in the United States
- Ability to sit or stand at a computer for extended periods
- Comfortable working in a fast-paced, team-focused environment
- Health Insurance: Comprehensive medical coverage available after 6 months of employment
- 401(k) Retirement Plan
- Paid Time Off: Vacation days, sick leave, and holidays
- Professional Development – Training, certifications, and growth into senior roles
- Team Environment – Work with a supportive crew in a growing renewable energy company
- Company Equipment Provided – computer and all necessary software access
Salary : $20 - $28
