What are the responsibilities and job description for the Customer Service Representative position at LA-Z-BOY FURNITURE GALLERIES?
Job Details
Description
Through our dedicated Customer Service Representatives, we are able to fulfill our mission of creating customers for life, one exceptional experience at a time!
La-Z-Boy Southeast offers employees a connected company culture that focuses on continuous improvement in a respectful workplace.
This is the right fit for you if you are a dependable, detail-oriented individual that has the ability to problem-solve while providing service for our clients. A proactive, focused person who enjoys helping others belongs on our team!
Primary Responsibilities:
* Shift: Mon-Fri 8am-4:30pm.
- You will ensure a friendly customer experience is provided in every interaction
- You will gain a detailed working knowledge of the La-Z-Boy and Tipperary Sales warranties, La-Z-Boy furniture as well as other products or services offered by Tipperary Sales
- You will ensure all requests and complaints are addressed in a timely manner and the client is kept informed of progress and final resolution
- You will problem-solve to determine the proper course of action needed with each customer issue. Effectively communicating the service process with the customer
- You will process service reports accurately and efficiently as is necessary for the proper function of the service department
- You will be trained to make decisions regarding customer service issues within approved guidelines
- You will accurately complete documentation for all work, minimizing errors to reduce client impact
- You will operate within company policies and procedures and warranty terms while adhering to all delegated authorities
Benefits:
- Medical, Dental, Vision, & Life insurance
- Supplemental Insurance options available
- Matching 401(k) contributions
- Paid time off
- Profit Sharing Program
- Employee discount
- Employee Assistance Program
- Paid Family Leave
- The position starts at $15.00-$16.00 per hour with clear opportunities for growth
Qualifications
Position Requirements:
- High school diploma or equivalent certification
- Previous customer service, and/or call center experience is preferred
- Must be professional, polite, friendly, and a team player
- Basic computer skills with data entry proficiency
About La-Z-Boy Southeast
La-Z-Boy Southeast is a family-owned company founded in 1975. We independently own and operate eight La-Z-Boy locations in Georgia, North Carolina, and South Carolina.
Our company has recently been recognized and awarded:
- La-Z-Boy’s Global Retail Partner of the Year
- La-Z-Boy’s Global Ronald McDonald Charity Partner of the Year
- Named to Furniture Today’s top 100 list
The most respected and recognized brand name in the furniture industry is La-Z-Boy. This is why we are honored to offer the largest selection of quality home furnishings in the Southeastern USA.
We hire great people for great jobs. If you are a steady individual that enjoys helping others La-Z-Boy Southeast is the right fit for you!
Please visit www.furnitureacademy.com to find out more about who we are.
We are a drug-free workplace.
Salary : $15 - $16
