Quality Assurance Specialist

The Opportunity

Lab Alley is seeking a detail-oriented and process-driven QA Specialist to join our operations team. In this role, you will be responsible for ensuring product and process quality in alignment with our ISO 9001 standards. You will play a critical role in identifying defects, maintaining high operational standards, and driving continuous improvement across shipping, receiving, and production workflows. This is a great opportunity for someone passionate about quality who thrives in a hands-on, fast-paced environment.

Essential Responsibilities

• Record and report NC, CAPA and SCAR.
• Complete vendor qualification form.
• Generate product manuals or update as required.
• Maintain up to date records of supplier's certification such as Kosher, Halal and Organic.
• Conduct thorough quality inspections of materials and products throughout the manufacturing process to ensure compliance with internal and industry standards.
• Collect and evaluate production samples to verify product integrity and accuracy.
• Monitor production quality, identify nonconformance trends, and analyze root causes to recommend improvements.
• Maintain detailed records of test results, defects, corrective actions, and other key quality metrics.
• Draft, implement, and maintain QA/QC protocols, policies, SOPs, manuals, and documentation to support consistent quality practices.
• Provide training and ongoing support to staff regarding quality standards, procedures, and best practices.
• Cease production when serious product defects or risks are identified, ensuring product safety and compliance.
• Ensure all QA activities align with OSHA regulations and company safety standards.
• Document findings, prepare detailed quality reports, and present actionable insights to management.
  
  

Qualifications & Expertise

• 2 years of experience in a quality assurance or warehouse operations role
• Thorough understanding of quality control standards and methodology including familiarity with ISO 9001 standards and internal auditing practices
• Experience with research data collection and analysis techniques
• Analytical skills with attention to detail and problem-solving abilities
• Strong proactive communicator with excellent written and verbal communication skills
• Attention to detail and ability to identify and document process gaps
• Proficiency in Microsoft Office or Google Workspace tools
• Strong organizational and time-management abilities
• Ability to work independently and as part of a team in a warehouse setting
• Able to lift and move boxes up to 50lbs as needed
  
  

About Us

Inc. 5000 recently awarded/recognized Lab Alley as one of the fastest-growing private companies in America! We are also one of the fastest growing e-commerce companies in Austin, TX! We provide easy access to essential chemicals - on-budget, on-time, every time.

Think Amazon for Chemicals!

Our Workplace Culture

Our core values are an integral part of our success defining who we are.

Care

We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:

We care about people and take pride in our work.

Commitment

We believe success is characterized by our commitment to continuous improvement.

Genuine

We believe in being real, authentic, and direct with those around us.

Growth

Lab Alley encourages continual learning and leads with curiosity.

Initiative

To be successful, we always strive to make things happen!

Innovation

Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.

Work Ethic

We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

We give back!

With every purchase a customer makes through our eCommerce website, we work with Ecodrive to plant a tree. This helps reduce the carbon footprint, improves coastlines, improves socio-economic conditions and so much more. Read more about that here.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life & Accidental Death & Dismemberment
• Supplemental Health Insurance
• Wellness program
• Employee discount program
• 401k
• Paid time off
• Organized team events
• Professional development
• Career growth opportunities
  
  

Schedule & Reporting Details

Full-time 40 hours per week with occasional overtime.

8-5 M-F

• NOTE* Lab Alley uses E-Verify for all positions.
• NOTE* Lab Alley does a background check for all positions.
  
  

Don't meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to people@laballey.com

Lab Alley uses E-verify for all hires.