What are the responsibilities and job description for the Customer Service Support Representative position at Labcorp?
Labcorp is recruiting a Customer Service Support Representative for a dynamic team.
Summary: LabCorp OTS National Call Center Customer Service Support Representative will:
Serve as a liaison between LabCorp branches or regional laboratories and its customers in response to inquiries and problems.
Research, troubleshoot and resolve customer problems.
Perform a wide variety of administrative/clerical duties (i.e., faxing, filing, and data entry).
Perform administrative duties as assigned by supervisor or manager.
Answer incoming calls from customers – respond to inquiries and questions, handle complaints, general troubleshooting problems and provide information.
Main Job Tasks and Responsibilities
Answer calls timely and professionally
Respond accurately and efficiently to customer inquiries
Research required information using available resources
Handle and resolve customer complaints within our department duties
Provide customers with service information
Enter customer information in accurate manner
Process supply orders, forms request and other application needs
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary with email, fax or other electronic devices (we are inbound this should be minimum)
Complete call logs
Produce call reports as requested
Follow policies and procedures including attendance, performance guidelines, and scripting
Consistently achieve departmental metrics such as:
<= 1 hr Not Ready
Zero Return Calls to Queue or From Time Out
Average speed to answer < 20 seconds
Login time = 8 hrs
Abandon rate < 3%
Operating within organizational chain of command and any other tasks and responsibilities assigned by the supervisor or manager
Education/Experience requirements:
HS Diploma required
At least two years of relevant customer service experience
Work Schedule: Monday - Friday, 10am - 7pm EST
Pay Range: $15.75 - $19/hr
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Salary : $16 - $19
