What are the responsibilities and job description for the Medical Services Operations Manager position at Labcorp?
Job Description
We are looking for a skilled Clinical Laboratory Supervisor to oversee the operations of our Patient Service Centers and designated client locations. The ideal candidate will have excellent leadership skills and the ability to manage a team of phlebotomists.
Responsibilities
- Supervise a team of phlebotomists working in Patient Service Centers and/or physicians offices
- Manage patient flow, wait times, and inventory levels and information logs
- Monitor monthly productivity and report any deviations as necessary
- Coordinate phlebotomists schedules through resourceful and creative thinking
- Perform operational duties such as payroll, monthly schedules and performance appraisals
- Partner with Human Resources regarding employee relations issues and disciplinary actions
- Hire and train phlebotomists to fill any open positions
- Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
- Provide exceptional customer service to all patients and clients
Requirements
- High school diploma or equivalent is required
- Associates or Bachelors degree preferred
- Phlebotomy certification from an accredited agency is a plus
- Previous experience as a phlebotomist; 4 years is preferred
- Prior supervisor experience strongly preferred
- Demonstrated leadership skills and the ability to lead others
- Ability to effectively manage time and prioritize duties
- Excellent verbal and written communication skills
- Valid drivers license and good driving record
- Working knowledge of MS Office
