What are the responsibilities and job description for the Automotive Customer Care Representative position at Labelle Ford?
Job Summary
We are seeking a dedicated and motivated Customer Care Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to resolving issues efficiently. As a Customer Support Representative, you will play a vital role in maintaining customer satisfaction and fostering positive relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Analyze customer issues and provide effective solutions while ensuring high-quality service.
- Conduct outbound calling to follow up on customer inquiries or provide additional support as needed.
- Communicate clearly with customers to understand their needs and provide appropriate assistance.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Maintain a clean and organized office environment while adhering to company policies.
Skills
- Strong customer service skills with a focus on client satisfaction.
- Ability to analyze problems and develop effective solutions.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Previous experience in customer support or related fields is a plus.
Join us in delivering outstanding service and support to our valued customers!
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- LaBelle, FL 33935 (Preferred)
Ability to Relocate:
- LaBelle, FL 33935: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000
