What are the responsibilities and job description for the PBX/Registration-Full Time Evenings position at Labette Health?
Category
Business Office
Department
Business Office
Description
Job Summary: PBX/Registration Specialist is responsible for managing both the patient registration process and the PBX phone system. This position involves greeting patients, gathering personal and insurance information, and accurately entering data into the hospital's electronic systems. The specialist will handle incoming calls, route them to appropriate departments, and provide excellent customer service to patients, staff, and visitor
Education: High School Diploma or equivalent required; Associate's degree or certification in healthcare administration or related field preferred.
Experience: Prior experience in a healthcare setting is preferred.
Certifications: CPR/BLS
Closing
Open until filled
Business Office
Department
Business Office
Description
Job Summary: PBX/Registration Specialist is responsible for managing both the patient registration process and the PBX phone system. This position involves greeting patients, gathering personal and insurance information, and accurately entering data into the hospital's electronic systems. The specialist will handle incoming calls, route them to appropriate departments, and provide excellent customer service to patients, staff, and visitor
- Greet patients and visitors in a professional, friendly manner.
- Collect and verify personal, demographic, insurance, and medical information for patient registration.
- Ensure that all required consent forms, insurance verification, and financial responsibility forms are completed.
- Communicate with patients regarding billing, payment policies, and other relevant information as needed.
- Answer incoming calls to the hospital's main PBX system promptly and professionally.
- Direct calls to the appropriate departments, staff members, or medical units as required.
- Provide assistance to callers, including answering questions or offering information related to hospital services.
- Offer excellent customer service to patients, staff, and visitors, addressing inquiries and concerns in a timely manner.
- Ensure accurate and timely entry of patient information into the electronic systems
- Collaborate effectively with the admissions and healthcare team to ensure the smooth flow of patients.
- Assist other departments as needed, ensuring efficient communication between teams during evening shifts.
- Maintain confidentiality of patient information in compliance with HIPAA and other privacy regulations.
- Follow hospital policies and procedures to ensure a safe and secure environment for patients and staff.
Education: High School Diploma or equivalent required; Associate's degree or certification in healthcare administration or related field preferred.
Experience: Prior experience in a healthcare setting is preferred.
Certifications: CPR/BLS
Closing
Open until filled
