What are the responsibilities and job description for the Retiree Benefit Specialist position at Labor First LLC?
Summary of Position:
Provide High Level Customer Service to all Participating Members. Reports to the Client Service
Managers and the Client Service Director to assist with team responsibilities.
Duties & Responsibilities:
Fully versed in assisting members with any issues/concerns.
Assist Team Leads with Projects/Eligibility/Billing.
Answer member phone calls.
Handle member plan selections.
Attend Team/Division Meetings.
Able to handle most retiree calls with little to no support from management.
Fully versed in all our products, processes, and procedures.
Licensing & Qualifications
High School Diploma or Equivalent
Preferred Qualifications
Life and Health License
AHIP Training and Certificate
1 Year Customer Service Experience
Provide High Level Customer Service to all Participating Members. Reports to the Client Service
Managers and the Client Service Director to assist with team responsibilities.
Duties & Responsibilities:
Fully versed in assisting members with any issues/concerns.
Assist Team Leads with Projects/Eligibility/Billing.
Answer member phone calls.
Handle member plan selections.
Attend Team/Division Meetings.
Able to handle most retiree calls with little to no support from management.
Fully versed in all our products, processes, and procedures.
Licensing & Qualifications
High School Diploma or Equivalent
Preferred Qualifications
Life and Health License
AHIP Training and Certificate
1 Year Customer Service Experience
