What are the responsibilities and job description for the Parts Counter Representative position at Labor Solutions, LLC?
Job Description
Job Description
The Parts Counter Representative is responsible for assisting customers, in identifying, locating, and purchasing the appropriate parts for repairs and maintenance. This role requires excellent customer service skills, product knowledge, and attention to detail to ensure smooth parts operations.
Key Responsibilities :
- Greet and assist customers in person, over the phone, and via email with parts inquiries and orders.
- Identify and locate the correct parts using catalogs, databases, and inventory management systems.
- Process customer and technician parts requests, ensuring timely and accurate fulfillment.
- Provide pricing, availability, and alternative options when necessary.
- Maintain and update inventory records, ensuring adequate stock levels.
- Receive, inspect, and store incoming parts shipments.
- Process returns, exchanges, and warranty claims per company policies.
- Work closely with the service and sales departments to ensure parts needs are met.
- Assist in organizing and maintaining a clean and efficient parts counter and storage area.
- Upsell and recommend additional parts or accessories based on customer needs.
- Adhere to safety procedures and company policies at all times.
Qualifications & Skills :
Labor Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Company Description
Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.
Thank you!
Company Description
Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market. Thank you!
