What are the responsibilities and job description for the Call Center Representative position at Labor Solutions Professional?
Experience Call Center Representative
-PAY-$20/hour, SHIFT: M-F 6-430/5pm (count on 5pm) Sa 630-330, Su 7-3. Half hour lunch break, no clock out, they just deduct it.
Responsibilities include but are not limited to:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services, and policies
- Guide callers through troubleshooting, navigating the company site, or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Requirements:
-Ability to multi-task
-Excellent customer service
- Telephone etiquette
- Attention to detail
-Ability to troubleshoot
Labor Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary : $20
