What are the responsibilities and job description for the Service Repair Technician II position at Laborie Medical Technologies Corp?
We believe that great healthcare is an essential safeguard of human dignity.
At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.
We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.
Who We’re Looking For:
As a key member of the Service Repair Department, the Service Repair Technician represents Laborie by diagnosing and repairing internally manufactured medical device equipment. The successful candidate will be self-motivated, resourceful, proactive, and detail oriented. Must be customer focused and have the ability to manage time-sensitive projects with accuracy and efficiency. Must be willing to learn new things and have a team-centric, positive attitude.
About the Role:
- Troubleshoot and repair systems and devices returned for service in a timely manner, assessing repair needs and provide quotes to customers.
- Follow internal/external repair processes and assist other techs with complex tasks and troubleshooting.
- Extensively and accurately document all communication with customers, repair notes, billing information within global ticketing system and transact all repairs accurately and efficiently within the Laborie ERP system (SAP).
- Problem solve and escalate complex, advanced issues as needed and diagnose components requiring repair efficiently and effectively.
- Utilize hand tools, soldering station, calibration equipment comfortably.
- Provide detailed insight regarding device repair to Technical Service team and train Junior Technicians on processes.
Minimum Qualifications:
- Positive, customer-focused team player who can also work comfortably independently.
- Electronics/computer repair experience.
- Knowledge of computer hardware, including major components for Laptops and Desktops.
- SAP experience and well-versed in Microsoft Windows/Office (Excel, Word, PowerPoint, SharePoint, Teams).
- Strong verbal and written communication skills are a must.
- Multi-tasking, analytical, and problem- solving, and troubleshooting skills are essential.
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Preferred Qualifications
- Preferred experience in medical device manufacturing and ISO 13485 environment.
- Post-secondary school education in Computer Science or Service Repair field highly desired.
Why Laborie:
Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.
- Paid time off and paid volunteer time
- Medical, Dental, Vision and Flexible Spending Account
- Health Savings Account with Company Funded Contribution
- 401k Retirement Plan with Company Match
- Parental Leave and Adoption Services
- Health and Wellness Programs and Events
Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.
