What are the responsibilities and job description for the Live Operations Specialist position at Laborjack?
About Laborjack
Laborjack is a technology company revolutionizing the gig economy labor space. We connect businesses with reliable labor solutions for jobs ranging from event setup to construction and warehouse operations.
Our mission is to provide flexible job opportunities while ensuring hard work is always rewarded. We value hard work, creative thinking, and tenacity. At the heart of our success is our close-knit team, positive culture, and energetic work environment.
We are seeking a Live Operations Support Specialist to join our team and support our two-sided marketplace. As a critical member of the Operations team, you will play a key role in driving growth and achieving new milestones.
Role Overview
As a Live Operations Support Specialist at Laborjack, you will be the frontline support for our clients and workers. Your work will ensure smooth day-to-day operations, maintaining high satisfaction levels by managing communications, resolving issues, and coordinating effectively between customers and Laborjacks.
Key Responsibilities
- Provide exceptional customer support via text, phone, and email
- Book and manage jobs from request to fulfillment, using our proprietary software
- Monitor ongoing projects to ensure timely completion and address any operational challenges
- Collect and analyze feedback from clients and workers to identify areas for improvement
Qualifications
- Bachelor's degree in operations, business, finance, marketing, or a related field, or equivalent experience
- 2 years of experience in a customer-facing roles
- Strong problem-solving skills and the ability to adapt quickly to dynamic situations
- Excellent verbal and written communication skills
- Proven ability to multitask and thrive in a fast-paced environment
- Proficient in Google Docs and Google Sheets
Benefits
- Competitive salary
- Gympass membership for health and wellness benefits
- Flexible PTO and a strong focus on work-life balance
- Regular team building events to foster collaboration and camaraderie
- Opportunities for future leadership and career growth
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Fort Collins, CO 80521
Salary : $17 - $20
