What are the responsibilities and job description for the Front Desk position at LaborMAX?
Customer Service Representative
This position will be responsible for handling customer inquiries, managing schedules, and responding to emails in a timely manner.
Key Responsibilities:
- Taking calls from customers and directing them to the appropriate personnel or providing solutions to their issues.
- Managing employee schedules to ensure adequate coverage and maintaining a high level of customer satisfaction.
- Sending emails and communicating with customers via various channels to resolve their concerns.
Requirements:
- Reliable transportation to travel to work sites or meetings as needed.
- Proficiency with Microsoft Office applications, particularly Word, Excel, and Outlook.
- Background in customer service or related field with excellent communication and problem-solving skills.
We are seeking a highly organized and detail-oriented individual who can maintain confidentiality and handle sensitive information with discretion. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to work effectively in a fast-paced environment.
