What are the responsibilities and job description for the Welcome Center Assistant - Temporary Position position at LABOURE COLLEGE OF HEALTHCARE INC?
General Summary
The Welcome Center is open Monday through Friday from 8:00 AM to 5:00 PM. Hours and days on campus are to be determined by the hiring manager. This temporary position will require the incumbent to work 24 hours/ week, 3 days/ week. This role is not hybrid-eligible.
The Welcome Center Assistant is primarily responsible for providing effective customer service to all students and directly oversees all processes and procedures related to the student experience. This position works closely with all College departments, divisions, and academic programs to address student service needs. The Welcome Center assists in creating an atmosphere of exceptional quality of service for all students, faculty, staff, and the public.
The incumbent must possess a strategic and curious mind with an ability to communicate and create interest in the College with students. This professional must be enthusiastic, people-oriented, and enjoy working with college students. This position resides in a fun and fast-paced department, and the incumbent should live by details, have exceptional organizational skills, and have a positive attitude.
Essential Job Functions
- Maintains a friendly, approachable, and positive atmosphere in the Welcome Center, ensuring that students, applicants, and guests feel at ease at Labouré College of Healthcare.
- Efficiently answers the Labouré incoming phone calls, providing quick and meaningful answers to students’ questions or referring to the appropriate personnel or department as necessary.
- Respond promptly to emails sent to designated Labouré College of Healthcare departments or alert the correct department depending on the urgency of the email.
- Receives and processes a student’s or an applicant's paperwork, ensuring the paperwork is correctly organized and easy for the relevant department to use.
- Assists in preparing and processing the daily outgoing mailings (both postal and electronic) in the College’s communications workflow.
- Performs general clerical tasks, such as managing mailing lists, ordering office supplies as needed based on inventory levels, collating paperwork, and more.
- Aids the Administrative Coordinator with general office duties when required.
- Serves as a point of contact for a student or an applicant to many departments.
- Perform other duties as assigned.
Competencies
- Computer and phone proficiency;
- Ability to maintain precision across multiple responsibilities or tasks, especially tasks that might have different responses (a phone call and documentation for example);
- Customer service experience with a high level of empathy;
- A strong work ethic and diligence in providing quick and accurate information to Labouré employees, the student body, and the general public;
- Excellent interpersonal skills, especially in terms of communication with others;
- Confidentiality in the highest degree;
Minimum Qualifications:
- High School degree.
- 1 years of experience in customer service.
- Computer literacy, preferably with experience in the Microsoft Office Suite.
- Excellent professional demeanor.
- Proficiency with Adobe Acrobat.
- Excellent communication skills in person and writing, including active listening and relationship-building skills.
Preferred Qualifications:
- Experience working in higher education.
- Proficiency in a language other than English.
- Previous experience using student information systems.
