Key Account Manager

Labviva is looking for a Key Account Manager to lead our key accounts to help drive adoption, retention, and growth. You will be the main Labviva point of contact for our customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them reach their goals. This is an incredible opportunity for someone who wants to get in at the ground level of a growing startup that is bringing forth innovative technical solutions to the Pharmaceutical and Life Sciences industry.

You will have a track record for delivering customers’ goals, building trusted relationships, and managing multiple projects and initiatives at a time with both internal and external stakeholders and cross-functional teams. 

 
This role is based out of our corporate headquarters office in Boston. We are a flexible hybrid environment with 3 days a week (Tuesday, Wednesday, Thursday) in the office.  Preferences are candidates that are local to the greater Boston area.

How You Will Contribute

• Develop strong customer relationships by having excellent interpersonal skills and being a trusted advisor and advocate for the customer and their goals in working with Labviva.
  
  

• Manage multiple customer growth initiatives at a time with the cross-functional teams at Labviva and with our customer contacts.
  
  

• Guide our customers through the entire customer lifecycle from lead to onboarding to implementations, adoption, expansion, and renewal.
  
  

• Collaborate in regular business reviews and customer check-ins to ensure Labviva is meeting customer satisfaction and to identify more ways in which Labviva can solve customer needs.
  
  

• Partner with the Supplier, and Product teams in developing multi-initiative account plans to grow GMV revenue.
  
  

• Collaborate with the Product team to host Voice-of-Customer feedback sessions with end users to ensure Labviva continues to build products aligned with customer requirements.
  
  

• Proactively provide actionable data insights for our customers and guide them toward Labviva solutions.
  
  

• Mastery of Labviva’s software solutions and ability to promote, demo, and discuss our capabilities with technical and non-technical contacts.
  
  

• Ability to qualify customer needs and collaborate with Labviva Engineering for project scope and design.
  
  
  
  

What You Bring to the Team 

• Bachelor’s degree and at least 5 years in working with R&D in biopharmaceutical products
  
  

• Experience working with, or for, enterprise customers in Biotech, Life Sciences, or higher-education research institutions required. Experience with lab consumables inventory management preferred
  
  

• Minimum 2 year’s experience integrating or selling software and/or hands-on usage of e- Procurement platforms such as Ariba, Oracle, and Jaggaer
  
  

• Ability to travel up to 20% to customer sites both domestically and internationally, including Travel to corporate headquarters in Boston
  
  

• Naturally organized and detail-oriented, with the ability to drive projects that rely on multiple cross-functional teams
  
  

• Comfortable communicating with senior executives externally, as well as the ability to work with all internal teams both technical and non-technical to execute customer goals
  
  

• Independent worker who is comfortable navigating a growing startup organization in a fast-paced environment
  
  

• Ability to prioritize and pivot, when necessary, with a strong ability to problem solve
  
  

• Outstanding multi-task management skills across a varied set of responsibilities
  
  

• Expertise in Microsoft Suite, strong PowerPoint and Excel skills, JIRA, Confluence, and Data Analysis
  
  

• Strong written, verbal, and presentation communication skills