Operations Manager

Summary/Objective: This position is responsible for establishing and managing lending operations that both promote servicer satisfaction and positively impact the financial performance of the company. This position manages scheduling and real-time operations to maximize resources and achieve desired compliance and adherence to procedures, while reaching established financial goals. This position provides oversight and leadership to all LDF Holdings departments, under the directive and guidance of the Director of Lending.

Requirements of the Job Include: Specific duties include, but are not limited, to the following:

• Provide support in the creation and implementation of LDF Holdings’ Annual Budget and other related operating budgets for all TLE’s, in coordination with the Financial Officer, Executive Management, and third partyservice providers, as applicable.
• Maintain access to all TLE LMS Systems and INTACT (internal accounting portal) to support the Financial Officer with monitoring financials and payment histories, at the directive of Executive Management.
• Maintain secure financial access to all accounts relating to TLE operations and applicable financial accounts for LDF Holdings to support and coordinate needs with the Financial Officer and Executive Management.
• Work closely with Director of Lending and Executive Management to define and implement departmental Strategic plans, goals, objectives, and budgets that align with the companywide business plan.
• Present and compile reports for the Director of Lending, CEO, CFO and Board of Directors on behalf of LDF Holdings, further ensuring those applicable have the information necessary to perform their fiduciary duties and other governance responsibilities.
• Develop procedures and reporting tools to ensure accurate information, optimize performance of portfolios and service delivery goals, and provide consistent communication between department managers, employees, and other impacted vendors.
• Review and provide feedback on a variety of contracts, strategic decisions, and processes to further ensure profitability, growth, operational efficiency, regulatory and legal risk management.
• Support and contribute to audits of all internal business policies and processes to ensure quality and adherence to consumer lending policies and regulations.
• Research and evaluate feasibility of new lending portfolios and further assist in the development and implementation of expansion as applicable.
• Establish and maintain strong relationships with investors, clients, vendors, strategic partners, and industry leaders in conjunction with researching new client and vendor relationship opportunities.
• Implement and advise on the creation of policy and procedure manuals in coordination with applicable department managers to ensure all processes, services, products, delivery channels, and documentation meet applicable regulations and internal control requirements.
• Communicate and coordinate with Human Resources on a variety of personnel needs and concerns affecting business operations, including retention and recruitment efforts as applicable.
• Maintain consistent and professional communication when delegating duties, guiding performance expectations, and encouraging accountability for all staff under direct supervision.
• Develop and maintain consistent standards of performance as a basis for conducting performance reviews and supporting all department managers and their direct report reviews.
• Stay abreast of upcoming or proposed regulations, industry lawsuits, case laws and industry best practices.
  
  

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Required Skills:

• Operate effectively and calmly under pressure in a fastpaced environment.
• Possess superior written and oral communication skills with clients, vendors, direct reports, and peers.
• Practice effective and independent time management and organizational skills.
• Demonstrate exceptional leadership and interpersonal skills.
• Use discretion to make decisions independently for the good of the organization.
• Effectively delegate deadlines and projects with clear and concise directives.
• Motivate and collaborate in a team environment.
• Possess strong computer skills with proficiency in Microsoft Office.
• Ability to read and understand budgets and financials.
  
  

Supervisory Responsibility: This position is the direct supervisor to the Call Center Manager, Vendor Relations Manager, Compliance Manager, Portfolio Operations Manager and Holdings Administrative Assistant.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Requirements: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to talk and hear. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are primarily Monday through Friday, between 8:00 a.m. to 4:30 p.m. Must be available to assist staff during all work hours and shifts as needed. Occasional evening and weekend work may be required as role duties demand.

Travel: Occasional travel is expected for this position.

Required Education and Experience:

• Bachelor's degree in business administration or another related field.
• 3 yrs. experience in supervision of personnel role
• 2 yrs. experience in operational budget management or oversight
• Experience may be considered in lieu of education.
  
  

Preferred Education and Experience:

• Master's degree in business administration or another related field.
• Experience in Tribal Lending Industry or other related financial industry
  
  

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Required Pre-Employment Screening: LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.

How to Apply: Please complete the online application at WWW.LDFBDC.COM. We highly encourage the attachment of an updated resume when possible.