What are the responsibilities and job description for the Bilingual Program Support Specialist position at Lacasa, Inc.?
Job Purpose
The Program Support Specialist is organized and attentive to clients as well as the corresponding documentation, files, and reporting requirements. Lacasa’s Financial Empowerment team is on the front line of empowering our community to experience financial stability and success.
Essential Job Duties and Responsibilities
Service delivery
- Coordinate and handle the dissemination, receipt, and review of inquiries and applications for FEC (Financial Empowerment Center) programs and services.
- Provide and assist in the facilitation of group education workshops in the Master It Series and collaborate with the team on updates and revisions (homeownership, money management, credit building, and managing debt).
- Ensure eligibility criteria are met prior to appointment scheduling with Housing Counselors.
- Refer clients who do not meet eligibility or appropriateness for service to another service provider or agency that can better meet their needs.
- Assist other members of the department with document translation and provide translation services during client appointments to ensure clear communication.
- Assist in the administration and facilitation of other programs as assigned.
Record-keeping
- Enter all client activity data accurately and in a timely manner in appropriate Client Management Systems.
- Ensure the collection of and maintenance of specific information from clients in accordance with all laws and governing organizations.
Other expectations
- Comply fully with training and continuing education requirements as directed by supervisor.
- Participate in staff meetings and the Lacasa annual meeting.
- Participate in community events and outreach as directed by supervisor.
When applying, please show that you read the full description by including your cover letter. See full job description and more information about Lacasa at www.lacasainc.net
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20