What are the responsibilities and job description for the HELPLINE /SPECIAL SHIFT ADVOCATE – Part Time position at LACASA?
HELPLINE /SPECIAL SHIFT ADVOCATE – Part Time
LACASA is a dynamic nonprofit organization that provides support and advocacy to victims of child abuse, domestic violence, and sexual assault.
Our independent, locally-based agency is the only organization of its kind in Michigan—and one of just a few in the nation—that provides comprehensive wrap-around services for all victims of abuse under one roof. This streamlines access to services for victims and their families and helps reduce the trauma of seeking multiple services at separate agencies. LACASA currently offers more than 35 programs and services that help empower victims of abuse as they rebuild their lives.
Within this framework, the Helpline/Special Shift Advocate position is responsible for maintaining the helpline/crisis line, general phone lines and text messaging system after business hours, on weekends and holidays. Additionally, this position interacts with shelter residents, facilitates meeting their needs as they arise, and ensures the safety/security of the building.
QUALIFICATIONS: Qualified candidates will be at least 18 years of age and possess either a high school diploma or GED equivalent. Experience working with an organization that provides services for victims of child abuse, domestic violence and/or sexual assault is preferred. This position requires strong active listening and communication skills, demonstrated problem solving ability and above average organization and time management talents.
POSITION HIGHLIGHTS:
- Responds to incoming helpline calls, general phone calls, and texts received via messaging system
- Orients new shelter residents as needed
- Completes intake paperwork with shelter residents
- Provides crisis intervention and support to shelter residents
- Provides referrals and advocacy to help line callers and to residents
- Completes all documentation and record keeping duties as required
- Maintains shelter security; checks for locked windows and doors; responsible to arm and disarm the building alarm system at night
- Facilitates exit and evaluation forms and room check prior to shelter resident’s departure
- Completes daily communication log
- Communicates with clinical and advocacy program staff regarding shelter resident activities, relationships, and significant events
- Adheres to confidentiality policy as it relates to shelter residents, clients and all aspects of agency operations; records, reports, and discussions
PHYSICAL REQUIREMENTS:
- Prolonged periods answering phones and working on a computer
- Occasionally required to lift items weighing up to 15 pounds
- Required to navigate building to promote safety and security of building and residents
At LACASA, the spirit of diversity and inclusion are encouraged and infused into everything we engage in; activities, behaviors and communications inside and outside the walls of LACASA. From the educational programs we develop and the shelter we operate to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. LACASA is proud to be an equal opportunity employer and workplace.
If you are passionate about our mission, we invite you to explore our career openings.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Shift:
- Night shift
- Overnight shift
Work Location: In person
Salary : $17 - $19