What are the responsibilities and job description for the Game Room Attendant position at Lacey's Place?
Under the Supervision of the District Manager hired in specific location. Primary responsibilities are to provide exemplary customer service to patrons of parlors. Duties and accountability include but are not limited to gaming tracking and payouts, register accountability, general cleaning, and upkeep of gaming equipment.
The Attendant must have good attendance habits.
⃝ Accountability
- Must always adhere to dress code.
- Must contact Lucky Lincoln when gaming equipment breakdown arises while on duty.
- Must report all Parlor issues of concern directly to the Lead Attendant or District
Managertimely.
- Must count drawer and verify funds before starting and ending the shift.
- Must verify and sign shift checklist on daily assigned shifts with dates and times.
- Must place voucher numbers on tracking log.
- Must read and adhere to all policies and procedures.
- Must carry out accurate redemptions.
- Must ring all transactions through POS system.
- Discounts for alcohol must be in keeping with proper days of discount.
o Attendance
- Following company attendance policy
- Following company policy for absences
- Must check and follow your assigned schedule.
- Must be able to cover shifts when short staffed or unscheduled call offs.
- Must be flexible with time as assigned.
- Understanding that you must wait for the next shift person to relieve you (Parlor cannot
be left unattended)
o Customer Service
- Attending to customers’ needs for snacks and drinks.
- Making sure that customers know how to play the games.
- Making sure that customers know about the loyalty program.
- Informing customers of the special
- Answering Parlor phones
- Contacting the terminal operators as needed
- Must check all customers’ entering parlors’ state identification of 21 years of age.
o Cleaning
- Cleaning of floors, bathrooms, gaming machines s chairs
- Cleaning of waiting area
- Vacuuming s dusting
- Windows
- Emptying trash
- Keeping the outside area of the building free of trash
o Stocking
- Checking expiration dates on products available to customers
- Rotation of stock to ensure that products are used prior to expiration dates.
- Putting away stock as it is delivered.
- Restocking inventory at the Attendant Desk for customer use
o Training
- Food Handler Certification – 30 Days
- Bassett Certification – 30 Days
- Customer Service – As required.
o Physical Requirements
- Reasonable accommodations may be made to enable individuals with disabilities to
perform essentialjob functions.
- Age Requirement – 21 years of age
- Must be able to lift, carry, push, pull and/ or move objects of 20 lbs.
- Must be able to read, write and speak English.
- Bilingual welcome, primary proficient language is English.
o Other Duties as Assigned
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 35 per week
Benefits:
- Flexible schedule
- Health insurance
Schedule:
- Evening shift
- Night shift
Application Question(s):
- Do you have prior experience working at a video poker lounge?
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Food Handler Certification (Required)
- BASSET (Safe Serving Alcohol) Certification (Required)
Location:
- Belleville, IL 62220 (Preferred)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Belleville, IL 62220 (Required)
Work Location: In person
Salary : $15