Administrative Assistant

LACO Technologies is looking for a detail-oriented Administrative Assistant to support our Service Department. If you are organized, customer-focused and thrive in a fast-paced environment, we want to hear from you!

LACO's customers are the likes of SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck. We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries. Come work where you will get a small company feel with big company opportunities, benefits, and technology.

At LACO we hire people who want more than a job but are looking for a career opportunity. Always improving is one of our core values and our professional development program is top-notch allowing our employees the opportunity to learn and grow in their careers with the ability to advance into other positions here at LACO based on skills and interests.

Description

• Provide administrative support to the service team, ensuring smooth day-to-day operations.
• Process service orders, track repairs, and maintain customer records
• Communicate with customer regarding service, updates, quotes and invoices
• Coordinate scheduling for technicians and manage service priorities
• Assist with documentation, reports, and data entry
• Oversee our rental leak detector process
• Coordinate all internal process and liaison teamwork flow prioritization
• Receive customer complaints and warranty claims for services
• Work closely with our vendors and coordinate with them on repairs and warranty claims
• Communicate via phone and email to meet customer service and support needs
• Work closely with our technical staff to enable top-notch customer support
• Voice of Customer Champion

Skills Required

• Previous administrative experience, preferably in a technical or service-related field
• Strong organizational skills with attention to details
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience working with ERP systems or service management software a plus
• Ability to multitask and work efficiently in a team-oriented environment
• Ability to prioritize workload and ability to shift to the needs of the department.
• Strong time management skills
• Ability to be the champion for our customers. Ensuring that they have a great experience.

Education & Experience

• High school diploma
• Post-high school education is not required but preferred
• 2-3 years of experience
• Experience working in sales or customer service a plus

Job Details

• Pay: $20.00 - $22.00 per hour depending on experience.
• Shift: Monday through Friday regular business hours with some flexibility in your start and stop times. As well as the ability to participate in our 9/80 work schedule which gives you every other Friday off.
• Benefits: Generous benefits package that includes: medical, dental, vision, short and long-term disability, accident, hospital indemnity, critical illness, legal protection services, pet insurance, identity theft protection, cancer guardian, company-paid life insurance, and 401K with match, paid holidays, and a generous PTO (paid time off) plan of three weeks your first year, company paid continuing education opportunities including a tuition reimbursement program available after 90 days, periodic company parties, and lunches.
• Location: Salt Lake City
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
• EOE, including disability/veterans