Omnichannel Coordinator

Job Overview:

We are seeking a highly organized and dynamic Omnichannel Coordinator to join our team. This individual will be responsible for optimizing the integration of all customer touchpoints across various channels, ensuring a seamless and consistent customer experience. The Omnichannel Coordinator will report to the Omnichannel Operations/Project Manager to support all initiatives and ongoing projects. Including cross functional partnering with Marketing, IT and Retail to execute all digital strategies.

Key Responsibilities:

• Channel Integration: Work with internal teams to create a seamless, consistent, and personalized experience across all touchpoints (e.g., online, in-store, mobile, customer service, social media).
• Data Analysis: Monitor and analyze key performance metrics (KPIs) to identify opportunities for improvement in omnichannel performance. Use data to drive decisions and optimize customer journeys.
• Customer Experience Optimization: Partner with Customer Service Coordinator to track all issues, bugs, and tickets to ensure a smooth and efficient customer experience, from digital platforms to in-person interactions, aligning brand messaging and offerings.
• Technology Support: Collaborate with IT and digital teams to ensure the smooth functionality of omnichannel technologies and platforms.
• Cross-Functional Collaboration: Liaise with marketing, customer service, IT, retail and operations teams to align strategies, solve issues, and drive efficiency across all channels.
• Customer Feedback: Gather customer feedback across channels and collaborate with teams to enhance the customer experience.

Skills and Qualifications:

• Experience: 2-4 years of experience in digital, e-commerce, or retail operations, preferably with experience in omnichannel or with omnichannel technologies, customer journey mapping, and integrating digital and physical experiences.
• Education: Bachelor’s degree in marketing, business, or a related field.
• Technical Skills: Familiarity with e-commerce platforms, CRM tools (Salesforce), and marketing automation systems. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with analytics/IT tools (Google Analytics, JIRA, Confluence, etc.)
• Analytical Skills: Ability to analyze and interpret data, with a focus on KPIs, and drive actionable insights for continuous improvement.
• Communication: Strong written and verbal communication skills with the ability to work across different teams.
• Organizational Skills: Exceptional attention to detail with the ability to manage multiple projects and deadlines.
• Problem-Solving: Ability to think critically and creatively to resolve issues and streamline operations.

Core Values and Traits:

Play as One Team:

• Showing respect towards everyone
• Commitment for the team’s work and decisions

Play with Elegance:

• Striving for excellence
• Treating others with fair play and humility

Play by Daring:

• Having the courage to speak up, experiment and take initiative
• To explore new opportunities

Play with Tenacity:

• Constantly seek continuous improvement
• Learning from our failures

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

Equal Opportunity Employer:

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.

* This job description is not intended to be exhaustive. They can be changed orally or in writing at any time by the discretion of management.We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.