What are the responsibilities and job description for the Customer Experience Associate position at LADDER FINANCIAL INC?
A company is looking for a Customer Experience Associate to provide empathetic support to customers and represent their needs to internal stakeholders.Key ResponsibilitiesDeliver high-quality customer experiences that educate consumers on life insuranceProvide omnichannel service by responding to inquiries via email, phone, and live chatCollaborate with internal stakeholders to improve the customer journey and assist with application requirementsRequired Qualifications2 years in a customer-facing role, preferably in a technical industryExperience providing support via email, phone, and chatAbility to adapt quickly in a startup environmentStrong emotional intelligence and passion for customer experienceProven ability to own customer issues and solve problems effectively