What are the responsibilities and job description for the Dealer/Table Games Supervisor position at Lady Luck Nemacolin?
NOTE: In order to work at a casino in the state of PA, you will be required to apply for and obtain a valid PA Gaming License. Candidates who accept an offer of employment will meet with the Human Resources team who will guide them through the licensing process.
- Knowledge of all table games offered by Lady Luck Nemacolin
- Must have experiencing managing others
- Must be able to sustain a high level of confidentiality and professionalism
- Must be able to work collaboratively and communicate effectively with team members at all levels of the organization
- Must be able to abide by the company appearance standards and maintain compliance with the company uniform policy
- Must be knowledgeable of applicable Pennsylvania State gaming laws and regulations
- Must have strong mathematical skills
- Must complete all required company training
- Any other assigned duties and responsibilities
Dealers may be assigned as a Table Games Supervisor/Floorperson. When acting as a Table Games Supervisor/Floorperson, this position will report to the Table Games Assistant Shift Manager. Prior to permitting the employee to act as a Table Games Supervisor/Floorperson, the employee will be licensed with a Gaming 2 Permit. When acting as a Table Games Supervisor/Floorperson, this position will not assume any Dealer responsibilities. When starting a shift as a Dealer, employee may dual-rate up to a Table Games Supervisor/Floorperson once, but may not dual-rate back down to a Dealer in the same shift.
Table Games Supervisor responsibilities:
- Oversees table games in an assigned area and on shift
- Ability to authorize and issue complimentary services to patrons
- Supervises the Dealer(s) and the Pit Clerk(s)
- Ensures that customers behave properly and protects games personnel
- Relies on experience and judgment to plan and accomplish goals
- Must make sound and ethical judgments
- Must analyze customers play; cheating scams, counters, and unusual or suspicious variations of play
- Leads and directs the work of others using a certain degree of constructive and positive feedback
- Performs the regulatory required duties of boxperson in an assigned shift. When assigned these duties, Table Games Supervisor/Floorperson will not also have responsibilities for the supervision of table games
- Comply with all company standard operating procedures, gaming regulations, and federal regulations, including Title 31 compliance
- Must complete all required company training
- Any other assigned duties and responsibilities