What are the responsibilities and job description for the Office Manager position at Lady's Island Dental?
We are looking for an Office Manager to join our exceptional Lady's Island Dental team!
At our office, we pride ourselves on providing personalized patient care and attention. Unlike larger practices, where patients may feel like just another number, we take the time to get to know our patients and develop long-term relationships with them. This allows us to provide tailored care that meets their unique needs and preferences.
In addition, our collaborative and supportive work environment fosters a sense of teamwork and camaraderie among our team. We believe that by working together, we can provide the best possible care for our patients and help each other grow and develop professionally.
We are committed to offering our team a competitive compensation package, including benefits and several other perks:
- Paid Holidays and PTO (Paid Time Off)
- Bonus Program
- 401k
- Health and Vision Insurance
- Supplemental Insurance: Long & Short- Term Disability Coverage, Critical Illness, and Accident Insurance
- Employer paid: Dental, Life Insurance, Care.com membership, & Employee Assistance Program
- Development and Growth Opportunities
Position Summary:
The Dental Office Manager oversees and manages the daily activities of the dental office and staff to ensure efficient operations, service delivery, and expense control. They develop and implement procedures and policies for all administrative activities within the Dental Office. The Dental Office Manager will manage record-keeping, document preparation, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations.
QUALIFICATIONS:
- Plan and manage dental office operations to ensure excellent patient service and support
- Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, safety, and help the team members to grow to their fullest potential
- Oversee daily office activities and provide support and assistance to the dental staff as needed
- Respond efficiently to patient and Dentist needs and inquires
- Resolve concerns/complaints from customers and team members
- Supervise both front and back-office teams and cover roles if necessary to ensure highest quality dental care for our patients
- Organize and maintain patient files and records, retrieve test results as needed for the dentist’s evaluation
- Oversee the selection of vendors and the purchase of office equipment and supplies and operating expenses
- Track and analyze operational costs and monitor budgets
- Recruit, train, and coach office staff to achieve optimal performance including team building activities and annual reviews
- Ensure production and hygiene schedules are optimized to meet SGA’s goals
- Review insurance coverage of a patient, submit claims and follow up with insurance companies when needed and manage accounts receivable
- Ensure all OSHA guidelines are met
- Perform marketing and public relations to promote dental office
- Oversee payment collections from patients and contact insurance offices for payment settlements
- Run reports and audits as needed or requested
- Other duties as assigned
Must have’s you will need to be successful:
- Strong knowledge of Microsoft Excel
- Ability to manage multiple tasks simultaneously
- Ability to work under pressure and meet deadlines
- Excellent interpersonal skills and team spirit
- Thoroughness and attention to detail
- Ability to work collaboratively with dentists and Regional Operations Director to strategize and build the dental practice
- Ability to engage and communicate effectively with patients, doctor and staff
- Possess the ability to communicate with others in a courteous and professional manner
Education/ Experience
- At least three years of work experience managing a dental office and excellent customer service
- Strong understanding of insurance, billing, and treatment planning
- Eaglesoft software proficiency preferred
Physical/ Environmental Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
Job Type: Full-time
Schedule:
- Day shift
Work Location: In person