Tasting Room Associate

Job Title: Tasting Room Associate
Location: Laetitia Vineyards and Winery, Arroyo Grande, CA
Reports To: Tasting Room Manager

Laetitia Vineyards and Winery is a family-owned winery located in the Arroyo Grande Valley of California, known for its cool-climate wines. The winery specializes in producing high-quality Pinot Noir, Chardonnay, and sparkling wines, benefiting from the unique terroir of the region. With a history rooted in the vineyard's rich land and dedication to sustainable farming practices, Laetitia offers a beautiful tasting room experience, where guests can enjoy award-winning wines and learn about the winemaking process. The winery's scenic location and commitment to craftsmanship make it a standout destination for wine enthusiasts.

Position Overview:
We are excited to announce that we are under new ownership! Laetitia Vineyards and Winery is seeking an enthusiastic and dynamic Tasting Room Associate to join our team. As a Tasting Room Associate, you will be responsible for providing exceptional customer service to our guests while promoting and selling our award-winning wines. You will create a welcoming atmosphere, share the story of our winery, and guide visitors through an unforgettable wine tasting experience.

Key Responsibilities:

• Guest Experience:

Greet guests in a friendly and professional manner, ensuring a memorable visit. Provide personalized wine tasting experiences, educating guests about our wines, vineyard, and winemaking process.

• Wine Education:

Share in-depth knowledge of Laetitia’s wines, the history of the winery, and the unique features of our terroir, helping guests discover wines that match their preferences.

• Sales and Promotion:

Promote and sell wine, merchandise, and club memberships, meeting or exceeding sales goals.

• Event Assistance:

Support winery events such as tastings, tours, wine club pick-up parties, and private events, ensuring smooth operations and customer satisfaction.

• Tasting Room Operations:

Assist with daily tasting room setup, cleaning, and breakdown. Ensure that the tasting room is always tidy, organized, and well-stocked with wine, glasses, and merchandise.

• Customer Service:

Address any guest inquiries or concerns in a prompt, courteous, and professional manner. Resolve issues and ensure guest satisfaction.

• Wine Club Support:

Assist with wine club sign-ups, providing information about membership benefits, and ensuring a positive customer experience for all wine club members.

• Team Collaboration:

Work closely with the Tasting Room team to maintain a positive and cooperative work environment. Participate in staff training sessions to stay informed about new wine releases, tasting room procedures, and customer service techniques.

Qualifications:

• Passion for wine and exceptional customer service
• Previous experience in hospitality, retail, or a tasting room environment preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-facing environment
• Sales experience, with a drive to meet or exceed goals
• Knowledge of wine varieties, tasting notes, and basic wine service techniques is a plus
• Ability to stand for extended periods and lift up to 40 pounds
• Must be 21 years of age or older
• Flexible schedule, including weekends and holidays
• Ability to work in an outdoor or indoor environment depending on the weather
• Team player with a positive attitude and strong work ethic

Physical Requirements:

• Must be able to stand for extended periods of time
• Ability to lift, carry, and move cases of wine (up to 50 pounds)
• Ability to work in various weather conditions, including hot and cold temperatures
• Ability to adapt to the changing duties within daily operations

Compensation:
Competitive hourly wage. Opportunities for tips, and employee discounts on wine.

Job Types: Full-time, Part-time

Pay: $20.90 per hour

Benefits:

• Employee discount
• Paid sick time
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Arroyo Grande, CA 93420 (Required)

Ability to Relocate:

• Arroyo Grande, CA 93420: Relocate before starting work (Required)

Work Location: In person

Salary : $21