MHLC - Full-Time Director of Clinical Services

MEMORIAL HOSPITAL OF LAFAYETTE COUNTYClay Street – Darlington, WI

JOB TITLE: Director of Clinical Services

Reports to: Chief Operating Officer

Supervisory Responsibilities:

• The Director of Clinical Services reports directly to the Chief Operating Officer.

• The Director of Clinical Services provides vision, leadership, management, and implementation of all

aspects of clinical services including employee education, health information technology, and quality.

• Oversight of Primary Care and Specialty Care Clinics.

Position Qualifications – Educational Requirements:

• Graduate of an accredited school of nursing or similar clinical education.

• Valid State of Wisconsin nursing license or similar clinical licensure.

• Bachelor’s degree preferred

• Three to five years of healthcare experience required.

• Three to five years’ experience in Clinical Informatics preferred.

• Three to five years’ experience in healthcare management preferred.

• Medical Terminology and understanding of workflows are critical.

• Must be proficient and have strong working knowledge of Microsoft Office (Outlook, Excel, Word etc)

• EPIC electronic health record (EHR) system experience preferred.

Position Summary:

The Director of Clinical Services ensures successful management of clinical services. This includes

managing and maintaining the EHR system, software applications, and reporting databases. Develops an

understanding of the application functionality, reporting capabilities, and the interfacing and integration

associated with clinical applications assigned to create effective operational workflows and reporting.

Deploys and/or provides appropriate education across the organization to foster safety, growth, and

compliance. Establishes educational policies and procedures and implements the standardization of

education/training processes across the organization. Ensures compliance with patient care quality standards

for the facility and with regulatory organizations.

Essential Job Functions:

• Promotes the mission, vision and values of the organization.

• Implement applications, tools and processes that assist clinicians with the management of data across

clinical applications assigned.

• Maintains changes to referential data, across clinical applications assigned.

• Assist with application implementation and system customization including the development of

alerts/hard stops, data integration, order generation, automation of document entry and enforcement

of adherence to workflows.

• Provide technical support, diagnosis of application errors, and troubleshooting with system issues.

• Interpret, modify, analyze and design clinical systems, data and information.

• Facilitate clinical content team – work with providers, nurses, pharmacists, and other healthcare

professionals to evaluate current EHR functionality and/or workflows and develop future applications

and/or workflows by building consensus and using efficient decision-making processes.

• Design and implement educational and clinical services programs and support end-user training.

• Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and

modifications to improve existing systems and workflows.

• Assist with configuration and set-up of new users within the clinical systems as they relate to the EHR.

• Research patient data across multiple applications to resolve discrepancies and/or improve workflows.

• Serves as a resource person for daily operational issues within the EHR and/or clinical workflows.

• Works with other members of the team to implement solutions to system related problems to

minimize operational impact.

• Manage and lead the development, implementation and ongoing maintenance of interoperability

within the facility.

• Monitor and report quality data as related to the EHR and clinical software applications.

Knowledge, Skills, and Abilities

• Detail oriented and capable of exploring innovative solutions to solve complex problems and address

issues with a combination of delivered and custom-developed tools.

• Experience in clinical systems and implementations and support including system configuration,

custom development, maintenance and software upgrades.

• Ability to compile code and categorize or verify information/data.

• Strong organizational and interpersonal skills.

• Ability to determine appropriate course of action in more complex situations.

• Ability to work independently, exercise creativity, and maintain a positive attitude.

• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.

• Ability to maintain confidentiality of all medical, financial and legal information.

• Ability to complete work assignments accurately and in a timely manner.

• Ability to communicate effectively, with excellent verbal and written communication skills.

• Ability to handle difficult situations involving patients, physicians, and others in a professional manner.

Typical Physical Demands:

• Ability to use full range of body motion and dexterity to allow significant handling, transferring,

pushing/pulling, and lifting of patients and equipment.

• Ability to frequently lift, carry, push or pull up topounds, and occasionally lift, carry, push or pull

overpounds.

• Ability to stand and or walk 80-90% of shift; and sit 10-20% of shift.

• Ability to use good hand/eye coordination, and finger dexterity.

• Ability to use good perception and discrimination related to odor, color, and texture.

• Ability to use good perception and discrimination related to functional visual ability and depth

perception; sound perception; and functional speech.

• Ability to frequently bend, twist, balance, and reach above and below shoulder level; as well as

occasionally kneel and climb as necessary to perform job duties.

• Ability to wear gloves and other protective equipment.

• Ability to work irregular hours.

Typical Mental Demands:

• Ability to deal with pressure to meet deadlines, to be accurate, to handle constantly changing

situations, and to create a positive work environment

• Ability to deal with a variety of people, stressful situations, and handle conflict, while maintaining a

positive work environment

• Ability to communicate in a professional manner both verbally and in writing

• Ability and willingness to gain new skills and knowledge necessary for the performance of essential job

functions

• Ability to give receive and analyze information for the performance of essential job functions

Working Conditions:

• Exposure to disagreeable odors, communicable diseases, and bodily fluids

• Exposure to the chemical compounds of medications and treatments

• Exposure to chemicals such as disinfectants, cleaners, soaps, etc.

• Exposure to latex, plastic, and other materials used for personal protective equipment

• Exposure to noise and distractions

• Exposure to unpredictable behaviors

Employee Responsibility in an Emergency:

As an employee of Memorial Hospital of Lafayette County, you are expected to respond to emergencies

involving the safety of patients, other employees, visitors and the facility. This includes the ability to assist

with a possible evacuation of facility if that has been deemed necessary.

Management Statement:

This job description is not intended to be all inclusive. The employee will also perform other reasonable job-

related duties as assigned by the supervisor and/or other management personnel. Management reserves the

right to change job responsibilities, duties and hours as needs prevail. This document is for management

communication only and is not intended to imply a written or implied contract of employment.

I have read the above job description and fully understand the requirements set forth. I know of no limitations

which would prevent me from performing these functions with or without accommodation.