What are the responsibilities and job description for the Operations Specialist position at Lafayette Federal Credit Union?
Description
NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award!
We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.
- Can you troubleshoot and resolve internal inquiries in a timely, and professional manner?
- Do you provide professional support, accurate information, and friendly service?
If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Operations Specialist to join our dynamic team!
About us:
Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row!
Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.
Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.
About the role:
We are currently seeking an Operations Specialist to provide day-to-day member account servicing such as account inquiries, transaction adjustments, and research requests. The ideal candidate will utilize tact and experience-based knowledge to resolve complex member problems, explaining specific policies and procedures, while representing the Credit Union in a professional manner and maintaining positive member relations.
Requirements
A day in the life of an Operations Specialist will include:
- Providing all members with professional support, accurate information, and friendly service.
- Utilizing tact and experience-based knowledge to resolve complex member problems, explaining specific operational policies and procedures, while representing LFCU in a professional manner.
- Troubleshooting and resolving internal inquiries in a timely, friendly and professional manner.
- Maintaining positive member relations while adhering to policy and procedures.
Top benefits or perks:
Joining Lafayette Federal comes with perks to support you in your personal and professional journey.
We provide employees with a generous benefits package including:
Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
Fully funded deductible (HMO Plan)
401k employer matching contribution
Income protection with life insurance, short and long-term disability
Paid time off, holiday leave & birthday leave
Educational assistance
Commuter benefits program and more!
Pay: $48,465.00 - $60,582.00 annually depending on experience and qualifications.
The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer
*EOE/AA/DISABILITY/VETERAN
Salary : $48,465 - $60,582
