What are the responsibilities and job description for the Customer Service Representative position at Lafayette Home Office?
Provides assistance in our medical equipment office including intake of referrals, answering telephones, greeting visitors, processes private pay claims and other responsibilities as assigned.
- Assists with intake of referrals for medical equipment/supplies.
- Answers telephone and gives information to callers; greets visitors, ascertains nature of business, provides information or conducts visitor's to the appropriate person.
- Sends, tracks, and re-submits if necessary, all Certificate of Medical Necessity forms and Written Confirmation of a Verbal Order Forms.
- Assists in delivery and pick up of Medical Equipment when necessary.
- Is required to take on call rotation for Medical Equipment.
- Processes Private Pay Claims and performs follow-up on delinquent accounts and establishes corrective action plan when necessary.
- Resolves all customer request, inquiries, and concerns in an expedient and respectful manner.
- Performs other duties as may be required or assigned.
- Experience : 6 months
- License, Registration, and / or Certification Requirement: No
- Experience Desired: Medical Equipment office setting. Clerical or business office experience in a Medical equipment setting desired.
- Skill Requirements: Excellent oral and written communication skills. Excellent organizational and analytical skills. Accurate data entry skills. Telephone communication skills.
- Skills Desired: Basic PC skills including PC based applications (MestaMed, HME Express). Mathematical aptitude. Detail oriented. Medical terminology knowledge.
