What are the responsibilities and job description for the Customer Service Representative position at Lafayette Home Office?
At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
- Assists with intake of referrals for medical equipment/supplies.
- Answers telephone and gives information to callers; greets visitors, ascertains nature of business, provides information or conducts visitor's to the appropriate person.
- Sends, tracks, and re-submits if necessary, all Certificate of Medical Necessity forms and Written Confirmation of a Verbal Order Forms.
- Assists in delivery and pick up of Medical Equipment when necessary.
- Is required to take on call rotation for Medical Equipment.
- Processes Private Pay Claims and performs follow-up on delinquent accounts and establishes corrective action plan when necessary.
- Resolves all customer request, inquiries, and concerns in an expedient and respectful manner.
- Performs other duties as may be required or assigned.
- Experience : 6 months
- License, Registration, and / or Certification Requirement: No
- Experience Desired: Medical Equipment office setting. Clerical or business office experience in a Medical equipment setting desired.
- Skill Requirements: Excellent oral and written communication skills. Excellent organizational and analytical skills. Accurate data entry skills. Telephone communication skills.
- Skills Desired: Basic PC skills including PC based applications (MestaMed, HME Express). Mathematical aptitude. Detail oriented. Medical terminology knowledge.
