What are the responsibilities and job description for the Assistant Manager ATM/ITM position at LAFCU?
The Assistant ATM/ITM Manager plays a key role in maintaining efficient ATM/ITM operations, ensuring high service quality, user experience, and strategic network growth. This position supports the overall functionality of the ATM/ITM fleet, including service management, network marketing, and deposit growth initiatives. Working closely with the AVP of ATM/ITM Operations, this role helps develop and implement strategies to expand and optimize the fleet while enhancing the member experience.
- Assist in managing network relationships and oversee transaction routing.
- Coordinate ATM relocations, deinstallations, and new machine installations.
- Improve deployment processes for efficiency.
- Work with vendors to manage fleet operations and oversee monitoring, dispatch, and vendor coordination.
- Stay updated on new functionalities and oversee upgrade projects.
- Identify opportunities to refine processes for better machine usage.
- Manage administration of ATM products, services, and related systems.
- Analyze low-performing ATMs and identify high-potential locations.
- Address concerns related to machine performance while prioritizing user experience.
- Ensure all machines are properly monitored, including video surveillance, downtime alerts, and vandalism detection.
- Identify industry threats and implement proactive monitoring measures.
- Assist in ensuring policies align with regulatory guidelines.
- Conduct site visits as needed; occasional travel required.
- Perform additional responsibilities as assigned.
