What are the responsibilities and job description for the Guest Services - Front Desk Agent - Residence Inn, North Conway, NH position at Lafrance Hospitality?
Attention all aspiring hospitality professionals!
We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent!
Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.
The Residence Inn offers abundant opportunities for growth and development, with cross-training options and mentorship programs that will empower you to reach new heights in your career. And with year-round and seasonal incentives, you'll have the chance to be rewarded for your hard work and dedication.
If you're a self-motivated, guest-focused individual with a passion for delivering exceptional service, this is your chance to join our dynamic team.
Don't miss out on this exciting opportunity to showcase your talents and embark on an adventure like no other. Apply now and let the Residence Inn by Marriott in North Conway, NH be the start of your hospitality success story!
We also have DailyPay, which allows you to get paid any day you prefer
And if you refer someone to join our team, you could earn up to $500!
Responsibilities:
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Shifts: Must have weekend availability
Job Types: Part-Time and Full -Time
Pay: $16 - $18 Per Hour
Keywords: Hotel, Hospitality, customer service, receptionist, administrative
Requirements
- Customer Service Experience
- Hotel Experience is a plus but NOT required
- Reliability
- Attention to detail
- FOSSE knowledge a plus but NOT required
Benefits
- Full Time Benefits: Health & Dental Ins., PTO, 401K Matching
- Marriott Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
Salary : $16 - $18
