What are the responsibilities and job description for the Table Games Shift/Pit Manager position at Lago Resort & Casino LLC?

Job Description

POSITION SUMMARY

The Casino Shift / Pit Manger is responsible for acting in the position of Casino Shift Manager when scheduled. As the Casino Shift / Pit Manger, the position is responsible for managing Table Games staff in assigned pit(s), placing special emphasis on guest service, positive employee morale, ensuring compliance with internal controls, company policies and game regulations and procedures while safeguarding company assets. Salary Range $75,000 - $85,000.

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this class and are not all- inclusive :

Performing job duties of the Casino Shift Manager in their absence
Coaches, Mentors, Advocates for the Team Member as well as the Company and is a Hospitality Champion
Supports Team Members in providing excitement as well as deliver world class service through Old-world hospitality and charm
Required to know and deliver the company core values
Responsible for controlling labor costs through proper forecasting and scheduling of staff
Adjusts daily work force based upon business needs.
Auditions potential employees and makes recommendations to the Casino Shift Manager
Monitors table games activity and customer play to protect the integrity of the games and safeguard the casinos assets
Ensures the Table Games department is adequately staffed to meet customer needs
Directs the opening and closing of individual games based on business levels
Maintains a thorough knowledge of games, house rules, and procedures covering each game within assigned pit(s)
Explains game rules to employees and customers, as necessary
Enforces the casino rules of play for assigned table games
Authorizes and supervises the table games fills, credits, and comps
Assures proper completion of currency transaction reporting paperwork as require by federal regulation
Required to rate customer table game activity and identifies high roller action
Reviews table games closing procedures and shift change procedures to ensure accurate and complete documentation.
Ensures there is proper communication with staff and between shifts and other departments
Ensures gaming activity is conducted in accordance with Gaming regulations
Required to always demonstrate and provide outstanding customer and employee relations
Maintains a safe work and customer environment while overseeing the investigation and resolution of all customer complaints and issues on their respective shift
Other duties as assigned

WORKING CONDITIONS

Must have ability to :

Communicate effectively with all levels of Team Members, guests, and outside contacts

Required to work effectively in a fast-paced environment

Required to move around all work areas effectively and efficiently

Required to work long hours, including nights, weekends, and holidays

Required to work for extended time seated as well as on your feet

Responsible for moderately lifting of at least 30 lbs.

Must provide a clean gaming floor for all guests, both internal and external

JOB QUALIFICATIONS

Must have a High School diploma or GED certificate; bachelor’s degree is preferred

Must have at least five years of supervisory or above experience in table games management including a solid understanding of all table games

Knowledge of Slot operations preferred

Must demonstrate a strong knowledge of table games that the facility provides and the ability to demonstrate correct game result decision

Must have excellent computing, communication, organizational and delegation skills

Ability to apply logic and think analytically

Possess basic math skills

Ability to be persuasive

COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations :

Attend required training sessions offered by the casino

Obtain required license(s)

Perform the duties described in compliance with local laws and regulations

Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco

Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department

Knowledge of the property’s programs to address problem gambling

Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls

Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management

Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

dellago

Salary : $75,000 - $85,000

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Table Games Shift/Pit Manager

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