What are the responsibilities and job description for the Front Desk Agent position at Laguna Surf Resort?
We are seeking a dedicated Front Desk Agent to join our resort team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Job description
Established Timeshare Management Company is seeking a qualified applicant to serve as a full-time Front Desk Agent for the Laguna Surf team in Laguna Beach, CA.
Essential Duties and Responsibilities
Greet, register, and assign rooms to guests.
Issue room keys.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Have knowledge of surrounding areas and activities.
Answer phones in a courteous manner (e.g. switchboard, house phones, etc.).
Check in/out guests according to set procedures in a courteous manner.
Book and confirm reservations.
Accurately receive and process monies according to set procedures (e.g. deposits, charges, banks).
Filing.
Dispatch maintenance and housekeeping requests.
Keep Resort Desk area in a neat and orderly manner.
Compile all daily report information.
Able to work flexible work schedules, which may include opening and closing.
Promotion and sale of resort merchandise.
Actively seek to successfully resolve any guest concerns.
Assist in the function and operation of resort activities.
Have knowledge of office machines (e.g. basic computer knowledge, copy machine, etc.).
Conduct scheduled activity events for owners and guests as directed by management.
Any other tasks as determined by management.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule: Will be firmed up after training, but weekend availability is a must.
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
Ability to Relocate:
- Laguna Beach, CA 92651: Relocate before starting work (Required)
Work Location: In person
Salary : $19