What are the responsibilities and job description for the FOH Manager position at Lagz restaurant?
```Duties```
- Oversee the daily operations of the front of house area, including managing staff and ensuring excellent customer service
- Interview, hire, and train new front of house employees
- Create and implement schedules for front of house staff
- Monitor and maintain inventory levels for supplies, including coffee, beverages, and other necessary items
- Collaborate with the kitchen staff to ensure smooth communication and coordination between front of house and back of house operations
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Ensure compliance with health and safety regulations
- Manage cash handling procedures and reconcile cash registers at the end of each shift
- Utilize Toast POS system or similar point-of-sale software to process customer orders and payments
- Maintain a clean and organized front of house area
```Requirements```
- Previous experience in a similar role, preferably in the hospitality industry
- Strong leadership and team management skills
- Excellent interpersonal and communication skills
- Knowledge of coffee preparation techniques and specialty coffee beverages
- Familiarity with POS systems, particularly Toast POS or similar software
- Ability to multitask and work in a fast-paced environment, including serving, bartending and hosting
- Knowledge of food production processes and culinary terminology is a plus
- Exceptional customer service skills with a focus on creating a positive dining experience for guests
- Ability to handle difficult situations with tact and professionalism
- Flexibility to work evenings, weekends, and holidays as required
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
Job Types: Full-time, Part-time, Contract
Pay: $40,000.00 - $50,000.00 per year
Expected hours: 45 – 55 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Relocate:
- Charlotte, NC 28214: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000