General Manager

Overview

We are seeking an experienced and dedicated General Manager to oversee the operations and project management for our Lahaina Shores Beach Resort property located in the heart of the historical Lahaina town.  The Lahaina fires had caused extensive damage to homes, businesses, our property, and historical sites in the area. The reconstruction efforts included rebuilding the resort, restoring damaged infrastructure, renewing common areas and revitalizing owner’s condo units. The ideal candidate will be responsible for managing all aspects of the association, including the planning, executing, and delivering of projects within the specified deadlines and budget. 

The General Manager will be required to coordinate the efforts of team members and third-party contractors in order to deliver projects according to plan. Excellent communication, problem-solving, and time management skills are essential for this role.  The General Manager will work closely with the Board of Directors to implement strategic plans and ensure the long-term success of the association. Strong leadership, communication, and organizational skills are essential for this role

CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels; defined by people with genuine purpose, pride, and sense of place. 

The salary range for this position is $100,000 to $120,000 per year based on experience.

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Free room nights at CoralTree Hospitality Group properties!
• Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Earn up to 24 days of PTO (Paid Time Off)
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Employee Assistance Program

CoralTree Residence Collection is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

The General Manager will be responsible for all common elements of operations, owner relations, and association matters.  This position requires maintaining good owner, guest, and vendor relations, responding to all owner communications, meeting with owners as needed, and ensuring that owner’s concerns are communicated to the staff and Board as appropriate. 

Association Management:

• Serves as a representative of CoralTree Residence Collection, displaying courtesy and Aloha to all team members, owners, and guests through positive actions and attitude.
• Leads by example with a professional demeanor, integrity, and caring for others and encouraging others to do the same.
• Maintains a collaborative work environment and fosters a spirit of teamwork.
• Prepares annual budget and reserve schedule in conjunction with the Association.
• Reviews the financial statement of the Association monthly and prepares any explanation of operating discrepancies.
• Responsible for oversight of timely billing and collection of maintenance fees.
• Develops an agenda for each board meeting, annual meeting, and special meetings in conjunction with the Association.
• Inspects property on a regular basis and generates a report for the Board outlining problems or suggestions for correction of problems. Ensures the property is maintained to the highest standards including all grounds, common areas, limited common areas and landscape.
• Collects competitive bids and negotiates contracts with service providers.
• Oversees projects at property and acts as a liaison to the project manager.
• Work with the Association to prepare a newsletter and update the website.
• Respond to emergency calls, owner, and guest lock outs.
• Supervises Insurance claims.

Project Management:

• Prepare project documents, including progress reports, project schedule updates, contractor and material delivery documentation, and financial/budget updates.
• Assist in bid reviews and assembly of the final project budget.
• Investigate potential issues and implement corrective measures as necessary.
• Plan projects and analyze relevant materials, including drawings, blueprints, survey reports, maps, and other geologic and topographical data.
• Draft and present reports on project-related topics, such as environmental impact statements and right-of-way descriptions.
• Assist in drafting contracts, purchase orders, and change orders.
• Create, review, and maintain project schedules. Collaborate with project managers to ensure projects progress correctly.
• Enforce company safety standards on project sites at all times.
• Attend and actively participate in daily project meetings.
• Generate, review, and approve estimates, contracts, change orders, work orders, and other project-related documents.
• Oversee overall project management, including profit/loss and successful completion from bid to closeout.
• Create, review, and maintain project schedules.
• Collaborate with the leadership team to address work procedures, complaints, and construction problems. Investigate potential issues and implement corrective measures as necessary.
• Monitor project scope for changes affecting budget and schedule, identify causes, advise customers, and negotiate fee changes.
• Ensure all daily construction-related issues are addressed and maintain smooth transitions to clients.
• Identify solutions to problems that impede project progress or adversely affect customer relations.
• Perform any other duties as assigned by management.

Qualifications

• College degree or college level courses related to hotel, condominium, project management, engineering or hotel/resort construction preferred.
• 2 years of Association and or Property Management experience working with a property of over 100 residences required
• Excellent leadership qualities with a vision for the property and ability to communicate this to all stakeholders. Ability to lead by example and promote and encourage a team-oriented atmosphere through his/her leadership skill.
• Excellent time management skills while being flexible and adaptable to changing priorities and the needs of the individual stakeholders.
• Proficiency in Microsoft Suites (Word, Excel, and MAC Suites) required.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet project deadlines
• Knowledge of construction industry practices and regulations
• Ability to maintain professional service-oriented relationship with the Association Boards Officers, team members, vendors, and contractors.
• Ability to take direction and complete tasks. Able to work with minimal supervision.
• Exceptional organizational skills, ability to manage projects and establish priorities with diverse timelines and responsibilities.
• Demonstrates good and consistent judgment in making business decisions.
• Available to work a flexible schedule as needed.
• Must have valid Hawaii driver’s license and be insurable within the CoralTree Residence Collection Hawaii system.

Salary : $100,000 - $120,000