Career Navigator

Job Summary: Under limited supervision, uses intermediate skills obtained through experience and training to provide one to one career coaching to agency clients. Using demonstrated effective techniques, supports participants in identifying career goals, developing action steps towards those goals, and provides accountability. Provides guidance in the clarification and alignment of career goals with life objectives. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Some judgment is required to adapt program content and respond to participant inquiries. Resolves most questions and problems, and refers new or unusual issues to a higher level. Regular contact with program participants and other youth and education program team members is required to develop, enhance and deliver content.

Essential Duties and Responsibilities:

• Conduct thorough assessments of clients to determine needs and objectives.
• Provide personalized case management services, addressing the unique needs and challenges of each participant.
• Assist individuals with career exploration, GED/HS completion and/or post-secondary training, and the removal of various barriers to obtaining self-sufficient employment.
• Help clients build awareness and knowledge of career options, which align with their skills and interests.
• Identify community resources available to assist clients in meeting their needs.
• Support clients in establishing career and education goals; map out a realistic plan for achieving those goals; identify barriers and connect clients to needed resources and supportive services.
• Coordinate and deliver program services to clients, offering guidance on job clusters, continued education opportunities, and career paths.
• Advocate for and link customers to community services and assist in assessing available support services.
• Assist clients with the proofreading and development of resumes and cover letters and assist with the creation of job search engine profiles.
• Follow-up with clients and partner organizations on status of barrier and referral resolution.
• Create personalized and holistic profiles of clients which incorporate results of assessments measuring education level, credentials, employment experience, competencies, transferable skills, digital literacy, interests, life assets, life compatibility with occupation.
• Provide ongoing assistance and coaching to help ensure clients meet their career and education milestones.
• Connect clients with potential employers
• Organize and participate in career fairs
• Ensure assigned paperwork is completed and maintained in accordance with LAHC and funding source standards.
• Attends assigned meetings as required.
• Remains current in research, trends, and best practices and techniques designed to educate adult learners career readiness skills.
• Maintains regular and consistent attendance.
• Operates standard office equipment and uses required software applications.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

• Metro Detroit human service agency and services
• Community resources and organizations related to career readiness Wayne County, Michigan.
• Intellectual and developmental disabilities and/or autism spectrum disorder may be required based on assigned functional area.
• Various laws and regulations pertaining to workplace accommodations and disability rights under the American’s with Disabilities Act and Michigan Rehabilitation Services may be required based on assigned functional area.

Skill in:

• Case management, career counseling, or related roles.
• Operating standard office equipment and using required software applications, including Microsoft Office and Teams

Ability to:

• Design, develop and deliver program content.
• Establish and maintain positive relationships with clients, fostering trust and confidence in the program.
• Partner with other members of the department as well as other functional areas of the organization to accomplish objectives.
• Capture client attention and influence, motivate and persuade to achieve desired outcomes.
• Communicate effectively, both verbally and in writing.
• Work independently as well as collaboratively within a team environment.
• Establish and maintain effective working relationships
• Cultural competency is a must.
• Solid organizational skills; ability to manage multiple projects and meet deliverables and expectations.
• Bilingual preferred

Educational/Previous Experience Requirements:

• Minimum Degree Required: Bachelor’s degree
• Required Disciplines: human service, social work, psychology, rehabilitation counseling, education or a related field based on assigned functional area
• 1-2 years’ experience engaging disadvantaged individuals in career, education or personal/family development preferred or any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:

o Valid driver’s license

o Certified Rehabilitation Counselor (CRC) or Certified Behavioral Health Technician (CBHT) desired based on assigned functional area.

Working Conditions:

Hours: Normal business hours. Ability to adjust hours of work based on the community needs, including some evening and weekends.

Travel Required: Local travel only

Working Environment: Climate controlled environment.

Job Family:

Job Category:

Physical Requirements:

Last updated: July 8, 2024