What are the responsibilities and job description for the Administrative Assistant, Lifestyle Health position at Lahey Hospital and Medical Center?
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description SummaryProvides administrative support for the department of Lifestyle Health: Weight Loss and Wellness. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers.
Job Description:
Hours 8:30-5:00
Monday-Friday
Job Description
Essential Responsibilities including but not limited to:
1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
2. Schedules patient appointments utilizing department scheduling guidelines. Updates patient demographic and insurance information as necessary.
3. Establishes a solid understanding of the Lifestyle Health membership rates, programs, and relevant information and provides accurate information to members and potential members.
4. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed.
5. Provides positive and effective customer service that supports the operations of the department and medical center.
6. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors.
7. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents.
8. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets.
9. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
EXPERIENCE, SKILLS & QUALIFICATIONS
· High school diploma or GED required.
· 0-1 years related work experience required.
· Excellent interpersonal skills and phone etiquette
· Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Social/Environmental Requirements:
· Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work.
· Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
· No substantial exposure to adverse environmental conditions
Health Care Status: Facilitates patient care.
Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.
Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing are required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent.
Power Grasping using one hand. There may be occasional Fine Manipulation using one hand.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
