Lead Scheduler

Essential Duties & Responsibilities including but not limited to:

1)    Schedules patients for procedures; post-operative appointments and preparation instructions, follow up and wait list process. 
2)    Notify patients of scheduled procedures. 
3)    Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to surgery or procedure.
4)    Maintains multiple applications for scheduling of procedures & collection of patient data. 
5)    Schedules procedure, medical staff & clinical resources. 
6)    Completes accurate & timely journal entries. 
7)    Collaborates with both internal & external partners to obtain resources. 
8)    Maintains physician &/or surgeon's schedule. 
9)    Registers patient & ensures demographic data is entered accurately.
10)    Communicates schedules on a daily basis. Reviews with advisor/manager. Updates staff with revisions. Posts schedules.
11)    Acts as liaison to with internal departments and external resources and agencies.
12)    Actively provides ongoing training of schedulers in collaboration of manager/advisor.
13)    Performs all other duties as needed or directed to meet the needs of the department.
 

Minimum Qualifications:

Education:   High School Graduate

Licensure, Certification, Registration:   None

Skills, Knowledge & Abilities:

• Strong communication and leadership skills with exceptional patient relation and customer service skills.

• Familiarity with computer systems and data entry.

• Windows Knowledge

• Knowledge of medical terminology.

• Must have excellent written and verbal communication skills and customer service driven/focused

• In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience:     Minimum 3 years’ experience in medical environment. Previous experience in a leadership position.