Medical Assistant

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Please note - This role will be permanently based in Londonderry, NH. However, the role will sit in a temporary location in Derry, NH.

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant (MA) is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA is responsible for following and sustaining all workflows, standard work, policies, and procedures.

The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.

Works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.

Lahey Hospital and Medical Center is now offering up to a $1,500 sign-on bonus for our Medical Assistant positions!

Job Description:

Essential Duties & Responsibilities

• Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
• Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
• Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
• Delivers care that is specific to the age of the patient
• Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
• Contributes information provided by the patient or family for the assessment of health status
• Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care

Minimum Qualifications:

Education:

• High School Diploma or equivalent required.

Licensure, Certification, Registration:

• Preferred: Certification

Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.

Skills, Knowledge & Abilities:

• Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow.

Important Details:

• Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.

To be eligible:

• Signing Bonus is determined on a full-time status of 40 hours. Hours less than 40 hours will be prorated. Per Diem roles are not eligible.
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months.
• If you leave Lahey Hospital & Medical Center before your first anniversary you will pay back the signing bonus.
• Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled