What are the responsibilities and job description for the Service Advisor position at Laird Noller Auto Group?
Job Description
Job Description
Description :
Laird Noller Companies is looking for a Service Advisor to join their team at the Olathe Used Vehicle Super Center. This is a full-time position with an opportunity to work within a family-owned, award-winning dealership known for its employee-focused environment and strong customer service.
Position Overview :
Employment Type : Full-time
Work Schedule : Monday to Friday
Compensation : $50,000 - $80,000 annually, plus commission
Location : Olathe Used Vehicle Super Center
Job Responsibilities :
Greet customers and schedule service appointments.
Record customer vehicle concerns and document service details.
Write repair orders and accurately describe problems and needed repairs.
Communicate customer repair concerns to technicians.
Explain repairs and service recommendations to customers in a clear and understandable manner.
Estimate costs and timeframes for repairs.
Sell necessary parts and services to customers.
Handle customer complaints and concerns in a professional manner.
Close repair orders efficiently and accurately.
Maintain a focus on achieving 5-star customer satisfaction.
Benefits :
Retirement Plan with 401(k) matching
Paid Time Off (PTO)
Health Insurance (Medical, Dental, Vision)
Life Insurance
Employee Discount on services and products
Professional Development Assistance to help grow your career
Referral Program to earn bonuses for referring others to the company
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Work Environment :
Laird Noller Companies pride themselves on a positive, employee-focused environment that promotes both customer and employee satisfaction.
As part of the team, you will be integral to achieving high levels of customer service, ensuring the satisfaction of customers throughout the repair process, and helping maintain strong customer relationships.
This is a great opportunity if you have experience in customer service or automotive advising and are looking for a career with excellent benefits, competitive pay, and a supportive team.
Requirements :
At least 1 year of relevant Service Advisor experience is preferred, though not required.
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