What are the responsibilities and job description for the Inside Sales Representative position at Lake Chelan Building Supply?
Job Description
Job Description
Description :
We are Part of the TAL Building Centers Family of Stores
Based in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers, pros and homeowners alike, by providing guidance for innovative, smart building solutions. Our mission and core values drive everything we do.
Our Mission
We Help Build Better Communities
Our Core Values
We Are the Guide
We Are Courteous
We Are Ambitious
We Are Accountable
We Are Safe
So, why TAL? Because we're more than just a job – we're an opportunity to be part of something bigger. Embrace your potential, and together, let's build a brighter future.
Role Statement
In-branch, store-based and primarily accountable for serving existing account customers. Secondarily accountable to serve, walk-in, cash, DIY, and homeowners for project-based sales. Manage the sales process for customers from end-to-end : identify leads, negotiate all deal phases and manage the closing process.
Location
This position will be performed onsite at our store. Remote work is not available for this role.
Outcomes for Success
- Identify and develop potential customers and make effective sales presentations.
- Establish relationships with potential customers and assess their requirements to offer tailored solutions.
- Build and maintain strong relationships with existing customers, ensuring their needs are met and concerns are addressed promptly.
- Consult with customers to determine functional and spatial requirements and prepare information regarding design, specifications, materials, equipment, estimated costs and building time.
- Prepare estimates and process all quotes, purchase orders, tickets, changes, invoices, etc. while following Quote Management Guidelines.
- Achieve greatest gross margin dollar potential on all sales.
- Assist with customer service problems, such as credits, refunds, returns, and exchanges.
- Communicate and coordinate with yard, store, and office personnel to ensure execution of the sales order to provide an exceptional customer experience.
- Handle special orders and assignments.
- Assist credit department to ensure all credit requirements have been met.
- Communicate effectively with customers and internal team members.
- Maintain current customer base and increase wallet share.
- May perform other duties as assigned.
Benefits
Benefits are an important part of overall compensation. We are pleased to offer a comprehensive array of quality benefits to support your health, your family, and your way of life.
Our benefits package for our benefit eligible employees is robust :
Requirements :
Physical Requirements
Wages
Starting wages will be based on years of experience and education.
TAL Building Centers is an Equal Opportunity Employer.