Patient Access Associate (Hospital)

POSITION SUMMARY

Serves as patient access services associate for the Hospital and Clinics. Primary responsibility is to assist patients and their families in accessing services and to act as an advocate and navigator until the patient is handed off to clinical staff. Operates switchboard, registers inpatients and outpatients by obtaining complete and accurate patient information. Works in coordination with other staff members to schedule initial and follow-up appointments for the Hospital and Clinics, as well as cross-train between the two to help cover sick calls and vacations. Schedules appointments at other facilities as needed. Hours as directed by Business Office Director. Some holiday and weekend work when needed.

DUTIES & RESPONSIBILITIES

• Greets patients, visitors, and guests with a smile and respect. Acts as a patient navigator and advocate until patient care is assumed by a clinical staff member. Provides directions to patients, visitors, guests, and sales representatives. Serves as a representative for the hospital, making visitors and patients feel welcome. Ensures that persons coming into the hospital abide by visiting hours and dress regulations. Interviews patients, relatives, or other responsible individuals to obtain identifying and biographical information. Completes required forms. Arranges for escort of patient to nursing unit.
• Provides call center services, determines nature of calls, and transfers calls to proper locations within the hospital. Communicates information to callers following current HIPAA and Privacy standards. Receives inquiries from within the hospital and clinic. Takes telephone messages for those unable to locate, documenting the name of caller, firm represented, time of call, date of call, and initials of the operator.
• Secures necessary information to complete inpatient and outpatient forms. Copies all insurance information, uses online insurance verifications as well as the Eligibility Verification program through CPSI to obtain benefits. Obtains proper signature. Explains billing procedures for third-party payers and hospital policy regarding payment of bills. Directs patients to proper financial and medical records departments for assistance.
• Receipts miscellaneous cash and maintains petty cash till. Collects all cash payments on accounts from patients. Provides cash logbook for sign-off from the Business Office.
• Collects all inpatient, outpatient, and charge forms, checks for completeness and accuracy on both billing information and ancillary charges. Redirects to appropriate department for completion, if necessary. Registers and admits inpatient and outpatient claims for computer entry to prepare for coding by Medical Records and charging, crediting by the Business Office.
• Distributes incoming mail (when needed).
• Maintains and organizes work area.
• Monitors office and waiting room for problems.
• Maintains knowledge of insurance plan regulations.
• Maintains a professional appearance.
• CPR is required.
• Actively participates in training and mentoring of new employees when directed by the office lead or director.
• Meets metrics as defined by Director.
• Performs other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent.
• Previous experience preferred but not required.
• Ability to read, write, and comprehend medical terminology. Must possess sufficient knowledge of English, spelling, and math to perform related clerical and secretarial duties.
• Accurate typing skills.
• Ability to interact with others in a diplomatic and courteous manner on the phone and in person.
• Must possess good communication and telephone skills.
• Ability to work with many interruptions.
• Must be highly motivated and demonstrate initiative.
• Able to maintain confidentiality in written and verbal communications.

DISCLAIMER STATEMENT
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, dues and skills required of personnel so classified, nor do they address the performance standards that must be maintained.

Job Type: Full-time

Pay: $17.69 - $26.28 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 3x12
• Holidays

Work Location: In person

Salary : $18 - $26