What are the responsibilities and job description for the PART TIME FRONT DESK ATTENDANT position at Lake Como Co-op, Inc?
Job Description
Job Description
Benefits :
Employee discounts
Flexible schedule
Paid time off
Benefits / Perks
Use of the resort amenities off duty, including pool, hot tub, fitness center, nature trails, sports, etc.
Job Summary
We are seeking a positive, friendly Front Desk Attendant to provide exceptional service to our resort guests, members and shareholders. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Be knowledgeable of the resort operations and activities and communicate that to guests, members and shareholders
Take reservations, answer questions, register guests via phone, and in-person
Build rapport with guests, members and shareholders identifying their needs through friendly conversation and open-ended questions
Run background checks
Monitor entry gate, drive up window activity and security cameras.
Refer complaints and issued to management
Answer phones, process incoming mail and packages, and other front desk duties
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry
Computer literacy
Able to resolve issues with a customer-focused orientation
Be able to multi-task and work in a fast paced workplace
Must be flexible and be able to pick up other days, shifts, weekends and holidays
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