Operational Support Director

Compensation: $77,520 - $84,708 annually

Based on years of experience.

Operational Support Director Annual Salary

Step 1: $77,520.0

Step 2: $79,845.6

Step 3: $82,241.0

Step 4: $84,708.2

Incentive pay potential for higher education, level of Spanish proficiency, and applicable instructor certifications.

FSLA Status: Part-Time, Full-Time, Non-exempt

Operational Support Director:

The Lake County Sheriff’s Office (LCSO) Operational (Ops) Support Director oversees the Sheriff’s Office Operational Support Division along with managing agency training requirements, professional development, and policy. The Ops Support Director reports to the Undersheriff but works closely with command staff to develop short- and long-term strategic plans and will serve as the central position to lead the LCSO to a nationally recognized accreditation. To support the operational functions of the sheriff’s office, the Ops Support Director leads and supervises the LCSO administration staff, manages LCSO skills instructors as it relates to training requirements, and assists with the compliance of all staff members adherence to training and policy. Additional primary tasks include internal investigations management, policy and training management, reporting to P.O.S.T., and incident coordination and support. The Ops Support Director will perform the follow primary duties, as well as other assigned tasks:

• Supervisor to Administration Assistants and Evidence Technician. Oversight of administration duties and responsibilities
• Conduct administrative investigations into allegations of LCSO employee misconduct, to include use of force, and service-level complaints generated internally and from the public; document and report to the appropriate authority and/or department for further review
• Manage and update LCSO policy, review and distribute Daily Training Bulletins (DTBs) and maintain accountability for completion across departments, through Lexipol systems
• Coordinate LCSO training, by communicating across departments, supervisors, individual instructors and specialty program (K9, Field Training, Special Response Teams) to maintain a training list of employees, certifications, expirations, rosters and training plans. Document these for the LCSO and report to the Colorado Peace Officer Standards & Training (P.O.S.T.) as necessary. As well as program management for specialty program training such as K9, Field Training, Special Response Teams
• Coordinate efforts to gain and maintain an accreditation with the Commission on Accreditation for Law Enforcement Agencies (CALEA)
• Provide administrative oversight for the Lake County Search and Rescue (SAR) team and may oversee or delegate large scale operations
• Assist Sheriff with Fire Warden responsibilities to include but limited to: preparedness planning, evacuation coordination, collaboration with the Colorado Department of Fire Prevention and Control
• Serves as LCSO liaison to the Leadville Police Department
• Lead debriefings for critical incidents and/or incidents relating to policy review
  
  

The Lake County Sheriff's Office (LCSO) patrols Lake County and responses to calls for service with certified deputies to preserves peace, Office members also executes writs, issues concealed handgun permits, transports prisoners, maintain courtroom security, and is the custodian of our jail. The Sheriff also has fire and search and rescue responsibilities. The Sheriff’s jurisdiction includes the unincorporated areas of Lake County and within the City of Leadville, who occasionally contracts for law enforcement services. The Office is organized into divisions: Patrol, Detentions/Court Security, and Operational Support.

The Operational Support Director may be a P.O.S.T. certified classification or non-certified. Is responsible for non-complex internal investigations which includes planning, organizing, and conducting reviews into allegations of sworn and non-sworn employee misconduct and service-level complaints within the LCSO, and determining to which authority these complaints should be passed onto. At this time, complaints that rise to a level of administrative investigations are contracted to a Third-Party Group (TPG) but basic complaints may remain within the Office, may be sent to the a Unit Supervisor, Division Commander or to the Sheriff or Undersheriff. Review Body Worn Cameras, reports and lead debriefings of incidents such as vehicle damage, use of force, pursuits, etc. Utilize effective and proven strategies to provide recommendations, training updates and findings to Sheriff’s Office Command Staff.

The Operational Support Director will provide review and updates to LCSO Policies as well as update on procedure based on legislative updates, District Attorney guidance and Command Staff guidance.

The Operational Support Director is distinguished from the Internal Affairs Investigator series, which has the responsibility to investigate criminal cases, P.O.S.T. disqualifying events, or executive level performance reviews. The Ops Support Director may however be required to review and assess violations of policy, and employee actions and serve as an authority to communicate potential issues up and across the chain of command. This position is also distinguished from Detective which is a sworn classification with responsibility to perform criminal investigative activities and assisting with case preparation on criminal matters.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Supervise, manage, and lead administration and evidence staff members, maintain oversite over operations, administrative functions, training, budget and scheduling
• Interprets legal requirements and department policy; coordinates staff training; research law enforcement best practices; maintains a knowledge of legislative updates; recommend and implement policy updates; assists with pre-employment background screenings
• Maintain focus and flexibility to achieve and maintain CALEA accreditation
• Plans, organizes, conducts, and documents administrative investigations of a sensitive nature into allegations of misconduct, to include use of force investigations, by sworn and non-sworn LCSO employees; documents and prepares case files to support investigations; coordinates investigations with command staff to determine if any substantiated conduct violated policy; organizes and completes case reports and case files in a timely manner; prepares comprehensive reports to communicate findings and recommendations to management based on investigations
• Reviews and interprets police reports, video from automobile and body-worn cameras, and other records and documents in order to disseminate information and lead incident debriefings as needed
• Keeps files up-to-date and reports to the Sheriff / Undersheriff as needed; consults with Sergeants/Supervisors on a peer-to-peer level to develop and share training plans, requirements and directives
  
  

REQUIRED KNOWLEDGE AND SKILLS

Thorough Knowledge of: Organizational skills and practices; office equipment, including personal computers and software programs. Principles and practices of investigation and research, including investigative and interviewing techniques, and conflict management.

Working knowledge of: Effective principles, practices, and techniques for appropriate supervisory efforts within law enforcement agencies; internal complaint investigation and review; employment law and pertinent federal, state, local laws, codes, and regulations; standard law enforcement agency practices and working environments for patrol, detention and administrative activities; Sheriff’s Office directives, general orders, policies, and procedures; state and federal law, County Code, administrative rules, and judicial rulings affecting internal affairs processes; principles and practices of law enforcement, including use of force issues, constitutional law application, and community policing practices.

Skill to: Communicate effectively, both orally and in writing; conduct interviews effectively and efficiently with a variety of individuals, including those who may be cautious, unfriendly, or uncooperative; observe, assimilate, remember and recall facts and details; judge individual situations carefully and make discretionary and unbiased judgments; prioritize work and work independently or as a member of a team using good judgment and decision making skills; establish and maintain effective working relationships with applicants, users and other internal and external agencies and departments; gain cooperation through discussion and persuasion; assess, analyze, and convey complex investigative findings and distill relevant information; interpret and apply federal, state, and local policies, procedures, laws and regulations; research, compile, analyze and summarize material into understandable, accurate and legible reports; operate computer software and other office equipment; demonstrate sensitivity to diverse cultures and individuals.

MINIMUM QUALIFICATIONS

Experience: A minimum of five (5) years of related First Responder/Emergency Response/Administration/Office Management experience that would provide the required knowledge and skills to perform the responsibilities of this position.

Must possess or have possessed an instructor skills certification and/or supervisor level appointment for a minimum of two (2) years.

LICENSES AND CERTIFICATIONS

Licenses:

• Possession of a valid Colorado driver's license issued by the Department of Motor Vehicles at the time of appointment.
  
  

SPECIAL REQUIREMENTS

Qualify for security clearance through a background investigation (including, but not limited to medical and psychological evaluations) and fingerprint check, which includes a credit check. Ability to qualify for deputization by the Lake County Sheriff’s Office. Ability to work irregular hours including evenings, weekends and holidays, work stand-by and overtime as necessary, and travel within and outside of the County. If P.O.S.T. certified, the ability to complete additional training as required, including the Lake County Sheriff's Office firearms orientation and range training, and requalify to carry all duty firearms on a regular basis.

KNOWLEDGE AND ABILITIES

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management
• Principles and practices of budget development and administration
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility
• Principles and practices of contract administration and management
• Organizational structure and functions of all the divisions within the department
• Principles of police science, administration and organization
• Specialized areas of administrative responsibility such as the code of civil procedure and types and legal requirements for civil processes or methods of investigation, detection, apprehension, and crime prevention
• Emergency, safety and health practices, procedures and standards.
• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations
• Recent and ongoing developments, current literature, and sources of information related to the operations of the assigned division
• Methods and techniques of preparing technical and administrative reports, and general business correspondence
• County and mandated safety rules, regulations, and protocols
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff
• Techniques of effective oral and written communication; proper spelling, grammar, and punctuation.
• Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
  
  

Ability to:

• Plan, organize, oversee, and manage the staff and operations
• Recommend and implement goals, objectives, practices, policies, procedures, and work standards.
• Provide administrative, management, and professional leadership for the division.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations
• Participate in the preparation and administration of budgets; allocate limited resources in a cost-effective manner
• Evaluate and recommend improvements in operations, procedures, policies, or methods
• Assess difficult or emergency circumstances and develop, implement, and direct appropriate response strategies.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques
• Analyze, interpret, summarize, and effectively present technical information and data
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports
• Direct the establishment and maintenance of various filing, record-keeping, and tracking systems
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  
  

PHYSICAL DEMANDS

• Mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County and meeting sites; to occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information; primarily a sedentary office classification although standing and walking between work areas; periodic fieldwork requiring walking or running or standing on uneven terrain, and climbing and descending structures to access crime scenes and to identify problems or hazards. Strength and stamina to frequently lift, carry, push, and pull materials and objects up to 15 pounds. Vision to read printed materials and a computer screen; vision and manual dexterity to operate an emergency response vehicle in emergencies. Hearing and speech to communicate in person, before groups, and over the telephone. Finger and manual dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; to operate police services equipment and firearms
  
  

ENVIRONMENTAL CONDITIONS

• Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. As situations demand, incumbents may serve as an Incident Commander in the field. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures
  
  

Hazard Notice

Employee may be exposed to and be required to work with escalated individuals.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!
  
  

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice Of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!
  
  

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice Of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

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