Practice Manager - Grand Avenue

General Description

• Monday - Friday (9-5pm)

Essential Functions

• Promotes and champions an integrated model of service delivery across disciplines within the mental health and medical clinic.
• Provides clinical and administrative supervision and development of program staff, including completion of evaluations.
• Assures ongoing compliance with agency, grant, mental health, and medical regulations (Lake County Health Department and Community Health Center, Rule 132, Rule 140, Joint Commission, HRSA, DMH, etc)
• Provide management direction of daily operations of the Mental Health and Community Health Center clinic site.
• Monitors staff and client scheduling and adjusts accordingly to ensure the highest level of care per the Patient-Centered Medical Home (PCMH) care model.
• Prepares, develops, monitors, and analyzes clinic budget in accordance with agency guidelines and in conjunction with the Business Manager.
• Tracks all program data including Key Performance Indicators and leads Continuous Quality Improvement projects for the program.
• Promotes and facilitates the professional development of program staff by means of in-service training sessions.
• Provides direction on the scope, types, and evaluation of clinical and administrative programming that is offered utilizing published best practices and empirically proven clinical methodologies in the delivery of client care.
• Demonstrates leadership abilities in conducting administrative and clinical meetings and ensures effective communication among all staff regarding administrative and clinical issues.
• Ensures that staff is trained on quality improvement concepts, tools, and techniques.
• Participates in time-limited and continuous workgroups and committees.
• Maintains accountability standards required by LCHD/CHC and funding sources relative to the quality and quantity of services provided by staff members.
• Conducts, coordinates, and supervises the program and regular review of clinical records.

Knowledge Skills Abilities and Education Required

• Master’s Degree in psychology, counseling, social work, or related field is strongly preferred
• Four (4) years experience in the behavioral health field, which includes two (2) years of supervisory or management experience
• Internal candidates – Two (2) years of management experience in healthcare or a combination of healthcare and other operational management experience. Educational requirements may be offset by performance, skills, and potential demonstrated during your time as an employee.
• Licensed Clinical Social Worker (L.C.S.W.), Licensed Clinical Professional Counselor (L.C.P.C.) upon hire required.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.